Issues logging into Windows.

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  1. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #31

    Jacee

    If you want a MGADiag

    GilV37

    Please download MGADiag and save it to your desktop.

    Double click icon on your desktop.

    Click on the button

    Click on the button

    Paste the log inside the box . Highlight all of the text then code wrap by pressing on the # icon on the top .
      My Computer


  2. Posts : 196
    Windows 7 Home
    Thread Starter
       #32

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {8DA200FF-184B-4B3E-85EF-46D22234E403}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8DA200FF-184B-4B3E-85EF-46D22234E403}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2451089773-2969554723-1024505751</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>320-1030</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.06</Version><SMBIOSVersion major="2" minor="7"/><Date>20110817000000.000000+000</Date></BIOS><HWID>312C3407018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>B3B48F0A3153F78</Val><Hash>dtzYaXO51bY83XMHrkoUb/kE6eg=</Hash><Pid>81608-956-5929962-65498</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7601.0000-0422011
    Installation ID: 008931128134918603979650227492532444956431322666978233
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 5/11/2013 11:30:51 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:21:2013 09:58
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->
    HWID Hash Current: LgAAAAIAAQABAAEAAAABAAAAAgABAAEA6GG+ZafH6DKgZALxyhq63C6odlmM0Q==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HPQOEM SLIC-CPC
    FACP HPQOEM SLIC-CPC
    DBGP HPQOEM SLIC-CPC
    HPET HPQOEM SLIC-CPC
    MCFG A M I GMCH945.
    SLIC HPQOEM SLIC-CPC
    SSDT AMD POWERNOW
    SSDT AMD POWERNOW
      My Computer


  3. Posts : 2,470
    Windows 7 Home Premium
       #33

    Did you reboot after running MBAR?

    Was there a prompt asking you to reboot?
      My Computer


  4. Posts : 196
    Windows 7 Home
    Thread Starter
       #34

    yes it did prompt, and I did reboot.
      My Computer


  5. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #35

    GilV37

    You're good. Just an idea . If you ever need to reinstall Windows again . Write the Product Key under neath the Laptop and save it in a safe place . Those COA stickers are known to fade away .
      My Computer


  6. Posts : 196
    Windows 7 Home
    Thread Starter
       #36

    will do thanks.
      My Computer


  7. Posts : 2,470
    Windows 7 Home Premium
       #37

    GilV37,

    Have more work to do, but, will catch up with you tomorrow. It won't be before 11:00AM CST

    Not an early riser...
      My Computer


  8. Posts : 196
    Windows 7 Home
    Thread Starter
       #38

    ok just wondering how much longer? what else needs to be done?
      My Computer


  9. Posts : 2,470
    Windows 7 Home Premium
       #39

    Still need to run program to get rid of Toolbars, etc., need to fix some services...

    Can't make predictions with all the malware that was floating in this system.
      My Computer


  10. Posts : 2,470
    Windows 7 Home Premium
       #40

    GilV37,

    Please do the following before moving on to the next step: System Restore Point - Create

    Now, download ComboFix:
    http://download.bleepingcomputer.com/sUBs/ComboFix.exe
    Save ComboFix.exe to the Desktop <<---

    Next, please disable your AntiVirus and AntiSpyware applications, as they may interfere with this tool.
    Info: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides

    Double-click combofix.exe and follow the prompts.
    There are several stages processed by CF. Please be patient, as it may take a while to run. (Estimated time: o/a 1 hour)

    When done, ComboFix produces a log: C:\ComboFix.txt

    Please attach the ComboFix.txt in your reply. <<---

    Notes:
    1. Please do not mouse-click the ComboFix window while it is running. This action may cause a stall.
    2. ComboFix may reset a number of Internet Explorer's settings, including making IE the default browser.
    3. It also disconnects the computer from the Internet. However, the connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your computer.
    4. If ComboFix detects any Rootkit/Bootkit activity, it gives a warning and prompts for a reboot. Please allow it to do so. The screen may stay black for several minutes on reboot, however, this is normal.
    5. If the following message appears, please reboot to resolve the issue:
    "Illegal operation attempted on Registry key that has been marked for deletion."

    When done with ComboFix, please run the Farbar Service Scanner, and also attach its results.
      My Computer


 
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