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Windows 7: Firewall refuses to turn on due to ERROR

20 May 2013   #1

Microsoft Windows 7 Professional 64-bit
 
 
Firewall refuses to turn on due to ERROR

Hey guys I have a problem with my firewall, it refuses to turn on for some reason, and I am the only user on this computer I add, admin etc. All me.

I hope somebody knows how to fix this!



Attached Images
 
My System SpecsSystem Spec
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20 May 2013   #2

Windows 7 Home Premium
 
 

stuckstuck,

Please do the following and check what may be the cause of the problem...

Download Farbar Service Scanner

Save to the Desktop
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press: Scan
  • FSS creates a log, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply.
My System SpecsSystem Spec
20 May 2013   #3

Microsoft Windows 7 Professional 64-bit
 
 

Farbar Service Scanner Version: 14-04-2013
Ran by Administrator (administrator) on 20-05-2013 at 20:26:15
Running from "C:\Users\Administrator\Downloads"
Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is set to Disabled. The default start type is Auto.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is set to Disabled. The default start type is Auto.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
.


20 May 2013   #4

Windows 7 Home Premium
 
 

stuckstuck,

What AntiVirus program or Security Suite are you running?

If a Security Suite, does it have a Firewall included?
My System SpecsSystem Spec
21 May 2013   #5

Microsoft Windows 7 Professional 64-bit
 
 

Just the windows defender.
My System SpecsSystem Spec
21 May 2013   #6

Windows 7 Home Premium
 
 

stuckstuck,

Let's see if the following takes care of the problem...

◦Please download ESET Services Repair tool:
http://kb.eset.com/library/ESET/KB%2...icesRepair.exe
◦Save to your Desktop.
◦Double-click ServicesRepair.exe to run the program
◦If a security notification appears, allow it to proceed.
◦Once the tool is finished with its repairs, you are prompted to restart the computer.
◦Click Yes to restart.

Next, please run the Farbar Service Scanner once again, and post its results. <<---



On Windows Defender (WD)...

In Windows Seven, WD is not an AntiVirus program, it is an AntiMalware program. There is a difference.

Please take action now to install an AntiVirus program. <<--- Important!

There are free choices, if you wish:

Microsoft Security Essentials - Microsoft Windows (MSE)

avast! Free:
http://www.avast.com/free-antivirus-download

Avira Free Antivirus 2013 | Download Best Free Antivirus Software

There are more choices if you wish to use Google and search.

I use MSE in one computer, and avast! on another. Have no problems with either.
My System SpecsSystem Spec
21 May 2013   #7
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

If you can't get Windows Firewall started with cottonball's instructions, you may have a virus that has disabled wscsvc Service.

Download DDS from one of these links:
DDS.com
DDS.pif
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
My System SpecsSystem Spec
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 Firewall refuses to turn on due to ERROR





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