Perhaps I need to submit a ticket to our internal help desk...
At the beginning of this thread, it was not obvious (at least to me) that this was a work computer.
We do have a problem, though...
Only been working here since earlier in the year, but, in forums of this nature, where we work as volunteers, and have different skill levels, do not believe that assistance is intended for a workplace computer, nor to replace a company IT manager, help desk, or outsource staff.
It is not possible to anticipate alterations or configurations made to a business computer, or how it will interact with the tools commonly used in the removal of malware. Some of these tools may create a possible loss of company information. In addition, there are tools that have specific instructions from their authors to not use in a business environment.
Your circumstances are regrettable, but, to prevent any possible loss or corruption of company information, it is best you do refer your request for assistance to your help desk, or to the service the company uses to address computer problems.