Win7 almost loads desktop (after malware cleanup)


  1. Posts : 3
    7 Home Premium x64 build 7601 SP1
       #1

    Win7 almost loads desktop (after malware cleanup)


    My friend brings me his Win7Pro laptop with some newish variant of the Ukash malware (Trojan.Winlock). System Restore didn't work, so I used the Admin account to run Malwarebytes scan which helped. His usual login account (Fred) has admin privs, but just before it should load the desktop, it shows a black screen with just a CMD (DOS window) at the C:\Windows\system32 prompt. Typing 'explorer' loads desktop as expected.

    The Admin login goes to desktop -no problem, but Fred (admin) login stops at CMD (DOS Windows) and requires 'explorer' command to proceed to desktop.

    The registry entry Computer\HKEY_CURRENT_USER\Software\Microsoft\Command Processor \
    had an AUTOBOOT entry to some random named file which I removed. Apparently there's still something else I need to find.

    Any suggestions or ideas on how to resolve this would be most appreciated. Thanks,
      My Computer


  2. Posts : 1,454
    Windows 7 ultimate x64
       #2

    Please run Autoruns and then click on File> Save.. Save the file in .arn format and upload here. Will have a look
      My Computer


  3. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #3

    ftcnet said:
    My friend brings me his Win7Pro laptop with some newish variant of the Ukash malware (Trojan.Winlock). System Restore didn't work, so I used the Admin account to run Malwarebytes scan which helped. His usual login account (Fred) has admin privs, but just before it should load the desktop, it shows a black screen with just a CMD (DOS window) at the C:\Windows\system32 prompt. Typing 'explorer' loads desktop as expected.

    The Admin login goes to desktop -no problem, but Fred (admin) login stops at CMD (DOS Windows) and requires 'explorer' command to proceed to desktop.

    The registry entry Computer\HKEY_CURRENT_USER\Software\Microsoft\Command Processor \
    had an AUTOBOOT entry to some random named file which I removed. Apparently there's still something else I need to find.

    Any suggestions or ideas on how to resolve this would be most appreciated. Thanks,
    In Fred account check:
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
    and
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
    and

    HKEY_Current_User\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell
      My Computer


  4. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #4

    display screenshot of fred's HKEY_CURRENT_USER\Software\Microsoft\Command Processor
      My Computer


  5. Posts : 3
    7 Home Premium x64 build 7601 SP1
    Thread Starter
       #5

    .. thanks all for the replies with useful suggestions. Fred says his boss is getting him a new laptop, so he's OK with it the way it is until the new laptop arrives in a day or so.
      My Computer


 

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