Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Microsoft Security Essentials Problem

07 Jun 2013   #21
brato92

Windows 7 Home Premium x64
 
 

i've done your steps, cottonball. here are the results:
Fixlog.txt
SvcRepair.log
FSS.txt




My System SpecsSystem Spec
.
07 Jun 2013   #22
cottonball

Windows 7 Home Premium
 
 

How is it going with MSE?

Is it still giving you the same problems as before?

If there is anything new, please be specific.

Thanks.
My System SpecsSystem Spec
07 Jun 2013   #23
brato92

Windows 7 Home Premium x64
 
 

MSE is still the same as in the beginning. The only difference is that now Windows Defender can be accessed from Control Panel.
My System SpecsSystem Spec
.

07 Jun 2013   #24
cottonball

Windows 7 Home Premium
 
 

Are you able to uninstall MSE from Control Panel > Programs and Features > Uninstall Programs?

It should be listed as Microsoft Security Essentials.
My System SpecsSystem Spec
08 Jun 2013   #25
brato92

Windows 7 Home Premium x64
 
 

No, i cannot uninstall MSE from Control Panel, it keeps telling me the same message: 'You do not have sufficient access to uninstall Microsoft Security Essentials. Please contact your system administrator.' MSE's icon from Programs and Features looks blank as before.
Microsoft Security Essentials Problem-capture.jpg


My System SpecsSystem Spec
08 Jun 2013   #26
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

My System SpecsSystem Spec
08 Jun 2013   #27
cottonball

Windows 7 Home Premium
 
 

brato92,

The ZeroAccess malware made significant damage to Microsoft Security Essentials.

Let's make an attempt to remove MSE, but, be aware that this process may not be successful.
In the event we cannot remove and install MSE anew, there are other free AntiVirus programs available that you can use, such as avast! Free, and Avira.

Now, let's scan the system with a special tool...

Please download Junction
Save to the Desktop.
Unzip the program and place junction.exe in the Windows directory (C:\Windows\junction.exe).
Do not run it!

Next, please run Notepad (Start > All Programs > Accessories > Notepad)
Copy/paste the text inside the code box into Notepad:

Code:
@ECHO OFF
dir /a/b c:\windows\junction.exe >c:\log.txt 2>&1
junction -s c:\>>c:\log.txt
echo.End of Scan >>c:\log.txt
notepad c:\log.txt
Go to the File menu at the top of the Notepad
Select: Save As...
In the prompt that appears, save in: Desktop
File name: look.bat
Save as type: All files
Click: Save
Close Notepad.

Locate look.bat on the Desktop.
Right-click and select: Run as Administrator
Wait until Notepad opens with a report.
Please provide the content of log.txt in your reply.

Note: There is information that we need to obtain before making any attempt to uninstall MSE!!
If there are reparse points on its files, there is no point in trying to uninstall!!
My System SpecsSystem Spec
08 Jun 2013   #28
brato92

Windows 7 Home Premium x64
 
 

cottonball, i've done your steps log.txt

If we cannot remove ZeroAccess, should i reinstall Windows to get rid of it permanently ?
Can you tell me please the best total-security antivirus i should install, not the free ones, because i'll pay if i have to.


My System SpecsSystem Spec
08 Jun 2013   #29
cottonball

Windows 7 Home Premium
 
 

brato92,

ZeroAccess was removed, What we are dealing with is the damage it has done to Microsoft Security Essentials.

Need to prepare repair instructions for you to use. We may be successful, or we may not.

MSE is not an easy program to repair, and as long as there are symbolic links present, we cannot force the issue, as we can damage the system or make it unbootable.

My System SpecsSystem Spec
09 Jun 2013   #30
brato92

Windows 7 Home Premium x64
 
 

ok man, i'm waiting for your reply.

i apreciate what you've done for helping me!
My System SpecsSystem Spec
Reply

 Microsoft Security Essentials Problem




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Microsoft Security Essentials Problem
I recently updated my computer and parts of the security essentials got moved and some deleted. I cannot uninstall this as it does not show up on the windows uninstaller list. PLZ HELP! I tried installing it again, but it did not work.
System Security
Is Microsoft Security Essentials and Windows Firewall enough Security?
Is the above enough security or should I be going for an anti-virus program as well?
System Security
"New" Microsoft Security Essentials 1.1.193-problem
So,as we all noticed couple a days ago,new version of MSE is offered to upgrade through Windows Update. Since,I am a satisfied user of MSE,I decided to upgrade,but...there has to be at least one BUT My system successfuly downloaded an upgrade,but somewhere near the end of the instalation,it...
System Security
Microsoft Security Essentials Problem
Hey, I recently removed AVG and installed this program for windows However, I can never use the interface, once the program opens, as soon as my mouse hovers over it, it just minimizes, and it does this all the time When it minimizes, it disappears from the system tray and the task bar but...
System Security


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:14.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App