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Windows 7: Microsoft Security Essentials Problem

03 Jun 2013   #1

Windows 7 Home Premium x64
 
 
Microsoft Security Essentials Problem

Hy guys, i have a strange problem with my antivirus, MSE. Today i noticed that MSE's icon is missing from taskbar.
I tried to open the program from Start, but i get this error: 'Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item'.
Next thing i tried to open the .exe from Program Files\Microsoft Security Client\msseces.exe, but again, i get an error: 'C:\Program Files\Microsoft Security Client\msseces.exe The specified path does not exist. Check the path, and then try again.' Strange enough ?
I went to Control Panel -> Programs and features to uninstall the MSE, but again, got an error: 'You do not gave sufficient access to uninstall MSE. Please contact your system administrator.'
Also, the Windows Defender icon from Control Panel is blank (like MSE's icon from Programs and features), when i try to open it i get this: 'Windows cannot acces the specified device, path, or file. You May not have the appropriate permissions to access the item.'.

The strange thing is that i haven't installed or modified anything on my OS on the last month. Also, my user account is set to Administrator.

I have to mention that i'm running a Genuine Windows 7 Home Premium 64-bit on my Laptop.

What should i do now ? Is it a virus that doesn't lets me to access my antivirus ? Any advice would help me. Thanks !



Attached Thumbnails
Microsoft Security Essentials Problem-capture3.jpg   Microsoft Security Essentials Problem-capture4.jpg  
Attached Images
  
My System SpecsSystem Spec
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03 Jun 2013   #2

Windows 7 Home Premium x64
 
 

I bought the laptop with Windows already installed, genuine. I've attached a print-screen.

Microsoft Security Essentials Problem-capture1.jpg


My System SpecsSystem Spec
03 Jun 2013   #3

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

brato92 try to run the tool below

Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Right-click the DDS icon on the Desktop choose Run as administrator to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs
DDS.txt
Attach.txt

Save two logs onto your desktop and upload them with your reply
My System SpecsSystem Spec
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03 Jun 2013   #4

Windows 7 Pro. 64/SP-1
 
 

Sorry brato92 I have removed my post. I just noticed I was in the Security Thread. Their will be much wiser than me that will come along to help you. You could be infected.
Sorry for the bother.
My System SpecsSystem Spec
03 Jun 2013   #5

Windows 7 Pro. 64/SP-1
 
 

I see VistaKing has come to help. You are in good hands.
My System SpecsSystem Spec
03 Jun 2013   #6

Windows 7 Home Premium x64
 
 

Hy again VistaKing ! Last time you did a good job helpin' me get rid of a trojan alureon.
So, i've done a Restart, still the same, MSE doesn't work.
Right now i'm doing your steps.
My System SpecsSystem Spec
03 Jun 2013   #7

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Brato92, I have to leave right now but I will see what I could do when I get back . My apology .
My System SpecsSystem Spec
03 Jun 2013   #8

Windows 7 Home Premium x64
 
 

VistaKing, i've done your steps, despide i haven't got 'Run as administrator option'. Here are the results.

attach.txt
dds.txt


My System SpecsSystem Spec
03 Jun 2013   #9

Windows 7 64bit Home Premium
 
 
Same thing

Hey guys just chiming in with some more info on this problem. OP check your Windows update tool i bet it is disabled and cant be re enabled.

Here is my story: I contracted the Internet Antivirus Pro (virus) today somehow. This virus installs secretly and diables MSE/Defender/Windows update. I restarted in safe mode w/ networking and used Malwarbytes (as suggested on a couple forums) to remove the threat.

MSE/Defender/Updater still couldnt be run (same messages OP had except WU says it cant be re-enabled) and couldnt be installed or reinstalled either...I managed to get MSE reinstaled using a FIX-IT solution on microsoft support page...but continued to get the same error messages unable to start it and messages saying install is possibly unsucessful.

I restored my PC to almost a month back...still same messages on all programs.

Some things I think might be going on but have no way to fix.....I think that the virus edited the regristry for MSE...the wsvcsc(sp?) key (and folder) is missing from where it should be but for some reason I am unable to install any registry keys I download.

Also I have considered the possibility the virus still has some files that are telling MSE there is an antivirus installed but I can't find them...this (a second antivirus program) seems to be the bigest interference for MSE during normal computer operations.

I have no idea what to do as I am a decent computer operator but the higher level of computer functions elude me (lol)..oh sorry about spelling...hopefully this extra info might give someone an idea on how to fix it.

Thanks for the help ahead of time!
My System SpecsSystem Spec
03 Jun 2013   #10

Windows 7 64bit Home Premium
 
 
Info

My System SpecsSystem Spec
Reply

 Microsoft Security Essentials Problem





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