Microsoft Security Essentials Problem

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  1. Posts : 76
    Windows 7 Home Premium x64
       #1

    Microsoft Security Essentials Problem


    Hy guys, i have a strange problem with my antivirus, MSE. Today i noticed that MSE's icon is missing from taskbar.
    I tried to open the program from Start, but i get this error: 'Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item'.
    Next thing i tried to open the .exe from Program Files\Microsoft Security Client\msseces.exe, but again, i get an error: 'C:\Program Files\Microsoft Security Client\msseces.exe The specified path does not exist. Check the path, and then try again.' Strange enough ?
    I went to Control Panel -> Programs and features to uninstall the MSE, but again, got an error: 'You do not gave sufficient access to uninstall MSE. Please contact your system administrator.'
    Also, the Windows Defender icon from Control Panel is blank (like MSE's icon from Programs and features), when i try to open it i get this: 'Windows cannot acces the specified device, path, or file. You May not have the appropriate permissions to access the item.'.

    The strange thing is that i haven't installed or modified anything on my OS on the last month. Also, my user account is set to Administrator.

    I have to mention that i'm running a Genuine Windows 7 Home Premium 64-bit on my Laptop.

    What should i do now ? Is it a virus that doesn't lets me to access my antivirus ? Any advice would help me. Thanks !
    Attached Thumbnails Attached Thumbnails Microsoft Security Essentials Problem-capture1.jpg   Microsoft Security Essentials Problem-capture2.jpg   Microsoft Security Essentials Problem-capture3.jpg   Microsoft Security Essentials Problem-capture4.jpg  
      My Computer


  2. Posts : 76
    Windows 7 Home Premium x64
    Thread Starter
       #2

    I bought the laptop with Windows already installed, genuine. I've attached a print-screen.

    Microsoft Security Essentials Problem-capture1.jpg
      My Computer


  3. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #3

    brato92 try to run the tool below

    Click here DDS

    Click on Download Now button

    When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

    Right-click the DDS icon on the Desktop choose Run as administrator to run the tool.

    Place a check next to attact.txt and click Start . When done, DDS will open two logs
    DDS.txt
    Attach.txt

    Save two logs onto your desktop and upload them with your reply
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    Sorry brato92 I have removed my post. I just noticed I was in the Security Thread. Their will be much wiser than me that will come along to help you. You could be infected.
    Sorry for the bother.
      My Computer


  5. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #5

    I see VistaKing has come to help. You are in good hands.
      My Computer


  6. Posts : 76
    Windows 7 Home Premium x64
    Thread Starter
       #6

    Hy again VistaKing ! Last time you did a good job helpin' me get rid of a trojan alureon.
    So, i've done a Restart, still the same, MSE doesn't work.
    Right now i'm doing your steps.
      My Computer


  7. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #7

    Brato92, I have to leave right now but I will see what I could do when I get back . My apology .
      My Computer


  8. Posts : 76
    Windows 7 Home Premium x64
    Thread Starter
       #8

    VistaKing, i've done your steps, despide i haven't got 'Run as administrator option'. Here are the results.

    attach.txt
    dds.txt
      My Computer


  9. Posts : 2
    Windows 7 64bit Home Premium
       #9

    Same thing


    Hey guys just chiming in with some more info on this problem. OP check your Windows update tool i bet it is disabled and cant be re enabled.

    Here is my story: I contracted the Internet Antivirus Pro (virus) today somehow. This virus installs secretly and diables MSE/Defender/Windows update. I restarted in safe mode w/ networking and used Malwarbytes (as suggested on a couple forums) to remove the threat.

    MSE/Defender/Updater still couldnt be run (same messages OP had except WU says it cant be re-enabled) and couldnt be installed or reinstalled either...I managed to get MSE reinstaled using a FIX-IT solution on microsoft support page...but continued to get the same error messages unable to start it and messages saying install is possibly unsucessful.

    I restored my PC to almost a month back...still same messages on all programs.

    Some things I think might be going on but have no way to fix.....I think that the virus edited the regristry for MSE...the wsvcsc(sp?) key (and folder) is missing from where it should be but for some reason I am unable to install any registry keys I download.

    Also I have considered the possibility the virus still has some files that are telling MSE there is an antivirus installed but I can't find them...this (a second antivirus program) seems to be the bigest interference for MSE during normal computer operations.

    I have no idea what to do as I am a decent computer operator but the higher level of computer functions elude me (lol)..oh sorry about spelling...hopefully this extra info might give someone an idea on how to fix it.

    Thanks for the help ahead of time!
      My Computer


  10. Posts : 2
    Windows 7 64bit Home Premium
       #10
      My Computer


 
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