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Windows 7: Can't start Windows Firewall service.

08 Jun 2013   #1
NathanH92

Windows 7 Ultimate x64
 
 
Can't start Windows Firewall service.

When I try to turn it back on by using the "recommended settings" I get this:



And when I try and start the service:



I have these already running:
CNG Key Isolation (KeyIso)
Base Filtering Engine (BFE)
and can't find
Firewall Client Agent (FwcAgent)

I found on many pages I should try and run these commands in CMD:

Code:
sc config MpsSvc start= auto
sc config KeyIso start= auto
sc config BFE start= auto
sc config FwcAgent start= auto
net stop MpsSvc 
net start MpsSvc 
net stop KeyIso 
net start KeyIso 
net stop BFE 
net start BFE 
net stop FwcAgent 
net start FwcAgent
pause
When I get to

Code:
sc config FwcAgent start= auto
It says:




My System SpecsSystem Spec
.
08 Jun 2013   #2
cottonball

Windows 7 Home Premium
 
 

NathanH92,

At some point, has the system been infected with malware?


Please do the following:



Please go to the Farbar Recovery Scan Tool Download
Select the 64-bit version.
Save it to your Desktop.
Double-click the downloaded file to run it.

When the tool opens click Yes to the disclaimer.


Press the Scan button.


FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).


Please provide the FRST.txt in your reply. <<---

The first time the tool is run, it also makes another log: Addition.txt
Also post the: Addition.txt in your reply. <<---





Next, download Farbar Service Scanner


Save to the Desktop
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press: Scan
  • FSS creates a log, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply.
My System SpecsSystem Spec
08 Jun 2013   #3
NathanH92

Windows 7 Ultimate x64
 
 

Thanks for the reply. I'm very confident that it hasn't ever been infected. However I believe a far more likely explanation is that I uninstalled it using Revo uninstaller or something, thinking that I wouldn't need it as I have another AntiVirus software.

Here are the FRST files:

1st: Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 08-06-2013 R - Pastebin.com
2nd: Additional scan result of Farbar Recovery Scan Tool (x64) Version: 08-06-2013 R - Pastebin.com

FSS file: Farbar Service Scanner Version: 31-05-2013 01 Ran by Nath (administrator) on 08 - Pastebin.com

Thanks.
My System SpecsSystem Spec
.

08 Jun 2013   #4
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

I see you have Kaspersky PURE 3.0 ... this has a firewall protection and it's possibly turning Windows Firewall off. You don't want to have two firewalls running.
My System SpecsSystem Spec
08 Jun 2013   #5
NathanH92

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Jacee View Post
I see you have Kaspersky PURE 3.0 ... this has a firewall protection and it's possibly turning Windows Firewall off. You don't want to have two firewalls running.
So what should I do? Uninstall it? Even when I shut it down so its not running, I still can't start the service or use the "Recommended settings"
My System SpecsSystem Spec
08 Jun 2013   #6
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Download Security Check by screen317 from here http://screen317.spywareinfoforum.org/SecurityCheck.exe or here http://screen317.spywareinfoforum.org/
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.
My System SpecsSystem Spec
08 Jun 2013   #7
NathanH92

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Jacee View Post
Download Security Check by screen317 from here http://screen317.spywareinfoforum.org/SecurityCheck.exe or here http://screen317.spywareinfoforum.org/
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.
Results of screen317's Security Check version 0.99.64
Windows 7 Service Pack 1 x64 (UAC is disabled!)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Kaspersky PURE 3.0
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Java 7 Update 21
Adobe Flash Player 10 Flash Player out of Date!
Adobe Flash Player 11.7.700.202
Adobe Reader XI
Mozilla Firefox (21.0)
Mozilla Thunderbird (17.0.6)
Google Chrome 27.0.1453.110
Google Chrome 27.0.1453.94
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 32% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
My System SpecsSystem Spec
08 Jun 2013   #8
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Download CKScanner by askey127 from HERE
Important - Save it to your desktop.
Doubleclick CKScanner.exe and click Search For Files. (It will appear as if it's not doing anything, leave it alone)
After a very short time, when the cursor hourglass disappears, click Save List To File.
A message box will verify the file saved.
Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.
My System SpecsSystem Spec
08 Jun 2013   #9
NathanH92

Windows 7 Ultimate x64
 
 

Code:
CKScanner 2.3 - Additional Security Risks - These are not necessarily bad
c:\program files (x86)\adobe\adobe dreamweaver cs6\configuration\taglibraries\html\keygen.vtm
c:\program files (x86)\jdownloader\jd\plugins\hoster\crackedcom.class
c:\program files (x86)\six networks\play withsix\tools\bin\ssh-keygen.exe
c:\windows\kmsemulator.exe
hosts 127.0.0.1 lm.licenses.adobe.com 
hosts  127.0.0.1 practivate.adobe.com 
hosts  127.0.0.1 ereg.adobe.com 
hosts  127.0.0.1 activate.wip3.adobe.com 
hosts  127.0.0.1 wip3.adobe.com 
hosts  127.0.0.1 3dns-3.adobe.com 
hosts  127.0.0.1 3dns-2.adobe.com 
hosts  127.0.0.1 adobe-dns.adobe.com 
hosts  127.0.0.1 adobe-dns-2.adobe.com 
hosts  127.0.0.1 adobe-dns-3.adobe.com 
hosts  127.0.0.1 ereg.wip3.adobe.com 
hosts  127.0.0.1 activate-sea.adobe.com 
hosts  127.0.0.1 wwis-dubc1-vip60.adobe.com 
hosts  127.0.0.1 activate-sjc0.adobe.com 
hosts  127.0.0.1 adobe.activate.com 
hosts  127.0.0.1 hl2rcv.adobe.com 
hosts  127.0.0.1 209.34.83.73:443 
hosts  127.0.0.1 209.34.83.73:43 
hosts  127.0.0.1 209.34.83.73 
hosts  127.0.0.1 209.34.83.67:443 
hosts  127.0.0.1 209.34.83.67:43 
hosts  127.0.0.1 209.34.83.67 
hosts  127.0.0.1 ood.opsource.net 
hosts  127.0.0.1 199.7.52.190:80 
hosts  127.0.0.1 199.7.52.190 
hosts  127.0.0.1 adobeereg.com 
hosts  127.0.0.1 ocsp.spo1.verisign.com 
hosts  127.0.0.1 199.7.54.72:80 
hosts  127.0.0.1 199.7.54.7
scanner sequence 3.ZZ.11.NDNAML
 ----- EOF -----
My System SpecsSystem Spec
09 Jun 2013   #10
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

c:\program files (x86)\adobe\adobe dreamweaver cs6\configuration\taglibraries\html\keygen.vtm
c:\program files (x86)\jdownloader\jd\plugins\hoster\crackedcom.class
c:\program files (x86)\six networks\play withsix\tools\bin\ssh-keygen.exe
c:\windows\kmsemulator.exe

There's your trouble
My System SpecsSystem Spec
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 Can't start Windows Firewall service.




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