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Windows 7: Well .. if no one can help .. where to next ?

08 Jun 2013   #11
MikePD

Windows 7 Home Premium 64 bit SP1
 
 

ok .. I felt I had a bit of overkill on here.


My System SpecsSystem Spec
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08 Jun 2013   #12
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Download Security Check by screen317 from here http://screen317.spywareinfoforum.org/SecurityCheck.exe or here http://screen317.spywareinfoforum.org/
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.
My System SpecsSystem Spec
08 Jun 2013   #13
MikePD

Windows 7 Home Premium 64 bit SP1
 
 

Security Check


Results of screen317's Security Check version 0.99.64
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
ZoneAlarm Antivirus
AVG Internet Security 2013
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Java(TM) 7 Update 5
Java version out of Date!
Adobe Flash Player 11.7.700.202
Adobe Reader XI
Mozilla Firefox 19.0.2 Firefox out of Date!
Google Chrome 26.0.1410.64
Google Chrome 27.0.1453.110
````````Process Check: objlist.exe by Laurent````````
AVG avgwdsvc.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````
My System SpecsSystem Spec
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08 Jun 2013   #14
MikePD

Windows 7 Home Premium 64 bit SP1
 
 

Well .. if no one can help .. where to next ?-fw.jpegI am unable to change anything in the Windows Security Centre

Error 0x80070424


My System SpecsSystem Spec
08 Jun 2013   #15
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Update Java:
  • Download the latest version of Java Runtime Environment (JRE) 7u21.
    Java SE Downloads
  • Scroll over to the right (JRE)
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7u21-windows-i586-p.exe to install the newest version.

After doing that, download TFC by Old Timer TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums and save it to your desktop.
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Now, I'd like you to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
My System SpecsSystem Spec
08 Jun 2013   #16
MikePD

Windows 7 Home Premium 64 bit SP1
 
 

I have done everything you suggested, up to and completed the Temp file cleaner.

I will run Eset tomorrow ... again ... because whilst I was waiting earlier for more guidance I read on another thread about Eset.
I ran it .. one third of the way thru it declared a threat .. HTML/Phishing Gen Trojan. When the prog got to 2/3ds .. AVG popped up and found Backdoor.generic17.gdp .. which it deleted.

I will run Eset tomorrow as you suggest

I really appreciate your help.

Cheers
Mike
My System SpecsSystem Spec
08 Jun 2013   #17
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

okay
My System SpecsSystem Spec
09 Jun 2013   #18
MikePD

Windows 7 Home Premium 64 bit SP1
 
 

Eset online scan .. 5 Threats

C:\Users\Mike's\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\30\5cb2a71e-4032e257 Java/Exploit.Agent.NPV trojan cleaned by deleting - quarantined
C:\Users\Mike's\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\36\601b8ee4-7a328165 multiple threats cleaned by deleting - quarantined
C:\Users\Mike's\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\38\b6031e6-6897693d multiple threats cleaned by deleting - quarantined
C:\Users\Mike's\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\48\6e4a8a70-3c660ccd multiple threats cleaned by deleting - quarantined
C:\Users\Mike's\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\8\7d8bf788-63550c2d multiple threats cleaned by deleting - quarantined
My System SpecsSystem Spec
09 Jun 2013   #19
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Tell me how your computer is running now.
My System SpecsSystem Spec
09 Jun 2013   #20
MikePD

Windows 7 Home Premium 64 bit SP1
 
 

Have not tried to see if Restore works .. Windows Firewall, I am still unable to change it .. I can hear my music but not hear sounds in WOW ;-) .. I uploaded Java and now I see one entry in programs.. Java 7update 21 (64 bit) assume that is correct .. .. otherwise it appears ok
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 Well .. if no one can help .. where to next ?




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