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Windows 7: Cannot download from IE9 or open windows defender

09 Jun 2013   #11
razzledazzle94

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

How did you download the programs ? That was Cottonball that helped the person out
I downloaded the programs on another computer then transferred them onto this one. I'll upload the files now.




Attached Files
File Type: txt FRST.txt (37.9 KB, 10 views)
File Type: txt Addition.txt (16.2 KB, 2 views)
File Type: txt FSS.txt (2.6 KB, 4 views)
My System SpecsSystem Spec
.
09 Jun 2013   #12
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

razzledazzle94

You do have Zero Access and adware . I will let cottonball help you
My System SpecsSystem Spec
09 Jun 2013   #13
razzledazzle94

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
razzledazzle94

You do have Zero Access and adware . I will let cottonball help you
okay thanks for your help, I'll wait for him to come online
My System SpecsSystem Spec
.

09 Jun 2013   #14
cottonball

Windows 7 Home Premium
 
 

razzledazzle94,

The reports are showing the latest version of ZeroAccess, and damage to Windows Defender and Microsoft Security Essentials.

Need to go out for a while, but will be back this evening.

In the meantime....

Please download ComboFix:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Save ComboFix.exe to the Desktop

Disable your AntiVirus and AntiSpyware applications as they will interfere with ComboFix.
Info: http://www.techsupportforum.com/secu...lications.html

Double click combofix.exe and follow the prompts.

When finished, it produces a log.
Please include the C:\ComboFix.txt in your reply.


NOTE: If you encounter a message "Illegal operation attempted on registry key that has been marked for deletion" and no programs run, please reboot to resolve the error.

After doing the above, please do not run any malware removal programs, or take any other actions.

Will catch up with you later.

Thanks for your patience.
My System SpecsSystem Spec
09 Jun 2013   #15
razzledazzle94

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by cottonball View Post
razzledazzle94,

The reports are showing the latest version of ZeroAccess, and damage to Windows Defender and Microsoft Security Essentials.

Need to go out for a while, but will be back this evening.

In the meantime....

Please download ComboFix:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Save ComboFix.exe to the Desktop

Disable your AntiVirus and AntiSpyware applications as they will interfere with ComboFix.
Info: How to disable your security applications - Tech Support Forum

Double click combofix.exe and follow the prompts.

When finished, it produces a log.
Please include the C:\ComboFix.txt in your reply.


NOTE: If you encounter a message "Illegal operation attempted on registry key that has been marked for deletion" and no programs run, please reboot to resolve the error.

After doing the above, please do not run any malware removal programs, or take any other actions.

Will catch up with you later.

Thanks for your patience.
well i can't turn off my antivirus software because ZeroAccess isn't letting me open it but i will run combofix anyway and post the results
My System SpecsSystem Spec
09 Jun 2013   #16
razzledazzle94

Windows 7 Home Premium 64bit
 
 

okay so here's the outcome. after running Combofix my computer rebooted and everything seemed fine, when I clicked on MSE it came up with the error you expected whereby it told me "Illegal operation attempted on registry key that has been marked for deletion" so I rebooted again and now MSE opens fine (at last). it says in the history tab that there are 5 Trojans that need action but when I click remove all it comes up with the message
" security essentials couldn't remove some of the detected threats
the class is not configured to support elevated action "

any ideas? oh and here is the combofix.txt you requested

thanks again for your help


Attached Files
File Type: txt ComboFix.txt (30.3 KB, 5 views)
My System SpecsSystem Spec
09 Jun 2013   #17
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Can you upload the MSE logs

Should be in C:\ProgramData\Microsoft\Microsoft Antimalware\Support

ProgramData folder is a hidden folder

To show hidden folders

Click on the Start button and select Computer
Press the Alt key on your keyboard and click on Tools or click on Organize
Select Folder Options
Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
Click Apply then click OK
My System SpecsSystem Spec
09 Jun 2013   #18
razzledazzle94

Windows 7 Home Premium 64bit
 
 

I cannot upload the log because it exceeds the 2mb limit by quite a bit at 16mb
My System SpecsSystem Spec
09 Jun 2013   #19
razzledazzle94

Windows 7 Home Premium 64bit
 
 

also, since rebooting after removing the ZeroAccess I keep getting pop ups telling me whether or not I am entering a secure or unsecure internet connection. any ideas?
My System SpecsSystem Spec
09 Jun 2013   #20
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

I believe we still have work to do

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
Reply

 Cannot download from IE9 or open windows defender




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