Cannot download from IE9 or open windows defender

razzledazzle94 · 11 Jun 2013

cottonball said:

razzledazzle94,

...its just a bit worrying that I don't have full control over MSE

That is understandable.

Please run AdWCleaner as requested by Jacee. That will take care of all sorts of "stuff".

Then, let's uninstall Microsoft Security Essentials (MSE), and download it anew...

Please right-click the TaskBar at the bottom of the screen, and select: Start Task Manager

To end the MSE process, do the following:

In Task Manager, click the Process tab.
Find the following process: msseces.exe
Right-click the entry, and click: End Process
If a prompt appears, confirm the action.

Next stop and disable the MSE service...

Go to Start > All Programs > Accessories
Find the Command Prompt, right-click it, and select: Run as Administrator

At the Command Prompt, type (or copy/paste with the mouse) the following: net stop msmpsvc
Press: Enter

Do the same as above for: sc config msmpsvc start= disabled
Press: Enter

Last, at the Command Prompt, type: exit
Press: Enter

Next, see if you can uninstall MSE from Control Panel > All Programs > Uninstall Programs
It should be listed as Microsoft Security Essentials.

If you cannot uninstall from Uninstall Programs, use Microsoft Fix It 50692:
How to manually uninstall Microsoft Security Essentials 2.0.1963 if you cannot uninstall it by using the Add or Remove Programs item
Go to: Fix it for me

When done, see if you can Download Microsoft Security Essentials from Official Microsoft Download Center

If you have any problems along the way, please post whatever they are.

here is the FSS.txt. MSE has been completely removed using the fix it for me application but I cant install a new version of it. here is a prt scr of the error I get.

VistaKing · 11 Jun 2013

razzledazzle94

See if this will help you with the MSE error

Uninstalling MSE - Microsoft Community

cottonball · 11 Jun 2013

Let's see if we can make this easier for you...

Please download SystemLook:
http://jpshortstuff.247fixes.com/SystemLook_x64.exe
Save to your Desktop.
Right-click on SystemLook.exe, and select: Run As Administrator

Copy the content of the following code box into the main textfield:

Code:

:reg
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\26D13F39948E1D546B0106B5539504D9
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\1F69ACF0D1CF2B7418F292F0E05EC20B
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\11BB99F8B7FD53D4398442FBBAEF050F

Click the Look button to start the scan.

When finished, a notepad window opens with the results of the scan.
Please post the SystemLook.txt (found on the Desktop) in your reply.

razzledazzle94 · 12 Jun 2013

okay here is the systemlook.txt

cottonball · 12 Jun 2013

razzledazzle94,

You may have some remnants of the previous install...

Please open Notepad by pressing the Windows key and the R key at the same time.
In the Open area, type: notepad
Copy and paste all the text inside the code box below to Notepad

Code:

REG DELETE "HKEY_CLASSES_ROOT\Installer\UpgradeCodes\26D13F39948E1D546B0106B5539504D9" /f

In Notepad, go to File > Save As...
Save the file to: Desktop
Save the file as: mse.bat
Save type as needs set to: All files

On the Desktop, rihgt-click: mse.bat

Select: Run as Administrator
A command prompt window opens and then closes.

Restart the computer.

On the Desktop, right-click mse.bat, and select: Delete
Also empty the Recycle Bin.

Try reinstalling Microsoft Security Essentials once again.

razzledazzle94 · 13 Jun 2013

No such luck. I've checked system look and the reg key has definitely been removed but I still get the same error when I try to install

VistaKing · 13 Jun 2013

Try this link below

Fix problems with programs that can't be installed or uninstalled

Click on Microsoft Security Essentials then click the remove button

razzledazzle94 · 13 Jun 2013

VistaKing said:

Try this link below

Fix problems with programs that can't be installed or uninstalled

Click on Microsoft Security Essentials then click the remove button

MSE isn't on the list

VistaKing · 13 Jun 2013

Try this Microsoft FixIt

http://download.microsoft.com/downlo...Fixit50692.msi

cottonball · 13 Jun 2013

Post #37 and 38...

Is Microsoft Security Client listed?

If so, select it.