Cannot download from IE9 or open windows defender

VistaKing said:

No code has to be inserted here.

How did you download the programs ? That was Cottonball that helped the person out

I downloaded the programs on another computer then transferred them onto this one. I'll upload the files now.

VistaKing said:

razzledazzle94

You do have Zero Access and adware . I will let cottonball help you

okay thanks for your help, I'll wait for him to come online

cottonball said:

razzledazzle94,

The reports are showing the latest version of ZeroAccess, and damage to Windows Defender and Microsoft Security Essentials.

Need to go out for a while, but will be back this evening.

In the meantime....

Please download ComboFix:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Save ComboFix.exe to the Desktop

Disable your AntiVirus and AntiSpyware applications as they will interfere with ComboFix.
Info: How to disable your security applications - Tech Support Forum

Double click combofix.exe and follow the prompts.

When finished, it produces a log.
Please include the C:\ComboFix.txt in your reply.


NOTE: If you encounter a message "Illegal operation attempted on registry key that has been marked for deletion" and no programs run, please reboot to resolve the error.

After doing the above, please do not run any malware removal programs, or take any other actions.

Will catch up with you later.

Thanks for your patience. :)

well i can't turn off my antivirus software because ZeroAccess isn't letting me open it but i will run combofix anyway and post the results

okay so here's the outcome. after running Combofix my computer rebooted and everything seemed fine, when I clicked on MSE it came up with the error you expected whereby it told me "Illegal operation attempted on registry key that has been marked for deletion" so I rebooted again and now MSE opens fine (at last). it says in the history tab that there are 5 Trojans that need action but when I click remove all it comes up with the message
" security essentials couldn't remove some of the detected threats
the class is not configured to support elevated action "

any ideas? oh and here is the combofix.txt you requested

thanks again for your help

I cannot upload the log because it exceeds the 2mb limit by quite a bit at 16mb

also, since rebooting after removing the ZeroAccess I keep getting pop ups telling me whether or not I am entering a secure or unsecure internet connection. any ideas?