Cannot download from IE9 or open windows defender

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  1. Posts : 28
    Windows 7 Home Premium 64bit
    Thread Starter
       #21

    this was the method I tried before but after clicking upload it told me the log exceeded the file size limit. the file is about 16mb but it said there was a 2mb limit
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #22

    Can you do a prnt scrn of the MSE quarantine tab ?
      My Computer


  3. Posts : 28
    Windows 7 Home Premium 64bit
    Thread Starter
       #23

    here is the quarantined items page and the error I get when trying to remove them
    Attached Thumbnails Attached Thumbnails Cannot download from IE9 or open windows defender-quarantined-items.png   Cannot download from IE9 or open windows defender-error-message.png  
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  4. Posts : 2,470
    Windows 7 Home Premium
       #24

    Please run the Farbar Recovery Scan Tool once again, and provide the FRST.txt in your reply.
    Last edited by cottonball; 09 Jun 2013 at 22:16.
      My Computer


  5. Posts : 2,470
    Windows 7 Home Premium
       #25

    Also run the Farbar Service Scanner like you did before, and post its FSS.txt report.


    On the MSE History tab captured...

    Check one of the files (box on the left) and click: Remove
    Do each, one at a time, same as above.
    What happens?

    If the above does not work, place a check to the left of each file
    Now, go to the Settings tab
    On the left panel, select: Advanced
    Check: Remove Quarantined files, and select after: 1 day
    Click: Save changes

    Wait 24 hours (or a few minutes longer), and check the History tab once again. Are the files gone?

    Also you can check this folder to find Quarantined items:
    C:\ProgramData\Microsoft\Microsoft Antimalware\Quarantine

    In any event, files in Quarantine pose no threat. The point of Quarantine is to allow you to restore an item that was falsely identified as a threat or that you are willing to risk due to the importance of the quarantined item.

    Deleting detected history has NO effect on scans. It is just a report.
    Last edited by cottonball; 10 Jun 2013 at 00:33.
      My Computer


  6. Posts : 28
    Windows 7 Home Premium 64bit
    Thread Starter
       #26

    okay so here are the new FRST and FSS results. And when I try to save changes on MSE it comes up with the same error message as when I try to remove the Trojan. obviously I know as you said, once its quarantined then it is no harm but its just a bit worrying that I don't have full control over MSE.
    Cannot download from IE9 or open windows defender Attached Files
      My Computer


  7. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #27

    Get rid of the adware on your computer ....
    Download AdWareCleaner AdwCleaner Download to your desktop
    1.Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
    2.Click on Delete button.
    3.Confirm each time with OK.
    4.Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
    Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
      My Computer


  8. Posts : 2,470
    Windows 7 Home Premium
       #28

    razzledazzle94,

    Let's merge a missing key into the Registry:

    Please open Notepad by pressing the Windows key and the R key at the same time.
    In the Open area, type: notepad
    Copy and paste all the text inside the code box below to Notepad:

    Code:
    Windows Registry Editor Version 5.00
     
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A}]
    "AutoStart"=""
    In Notepad, go to File > Save As
    Save the file to: Desktop
    Save the file as: fixacs.reg
    Save type as needs set to: All files

    On the Desktop, double-click: fixacs.reg
    When a box pops up, click: Yes
    Confirm the key was added to the Registry
    Click: OK

    Restart the computer.

    On the Desktop, right click fixacs.reg, and select: Delete
    Also empty the Recycle Bin.


    Now, press the Windows key and the R key at the same time.
    In the Open area, type: services.msc

    In the Services console, make sure Security Center is there, and:
    Startup Type is set to: Automatic (Delayed Start)
    Service Status is set to: Started

    When done, please run the Farbar Service Scanner once again, and post its FSS.txt report.

    Need to be out for a while. Will be back later.
      My Computer


  9. Posts : 2,470
    Windows 7 Home Premium
       #29

    razzledazzle94,

    ...its just a bit worrying that I don't have full control over MSE
    That is understandable.

    Please run AdWCleaner as requested by Jacee. That will take care of all sorts of "stuff".


    Then, let's uninstall Microsoft Security Essentials (MSE), and download it anew...

    Please right-click the TaskBar at the bottom of the screen, and select: Start Task Manager

    To end the MSE process, do the following:

    In Task Manager, click the Process tab.
    Find the following process: msseces.exe
    Right-click the entry, and click: End Process
    If a prompt appears, confirm the action.

    Next stop and disable the MSE service...

    Go to Start > All Programs > Accessories
    Find the Command Prompt, right-click it, and select: Run as Administrator

    At the Command Prompt, type (or copy/paste with the mouse) the following: net stop msmpsvc
    Press: Enter

    Do the same as above for: sc config msmpsvc start= disabled
    Press: Enter

    Last, at the Command Prompt, type: exit
    Press: Enter


    Next, see if you can uninstall MSE from Control Panel > All Programs > Uninstall Programs
    It should be listed as Microsoft Security Essentials.


    If you cannot uninstall from Uninstall Programs, use Microsoft Fix It 50692:
    How to manually uninstall Microsoft Security Essentials 2.0.1963 if you cannot uninstall it by using the Add or Remove Programs item
    Go to: Fix it for me


    When done, see if you can Download Microsoft Security Essentials from Official Microsoft Download Center


    If you have any problems along the way, please post whatever they are.
      My Computer


  10. Posts : 28
    Windows 7 Home Premium 64bit
    Thread Starter
       #30

    Jacee said:
    Get rid of the adware on your computer ....
    Download AdWareCleaner AdwCleaner Download to your desktop
    1.Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
    2.Click on Delete button.
    3.Confirm each time with OK.
    4.Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
    Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
    here is the file (thanks for your help by the way)
    Cannot download from IE9 or open windows defender Attached Files
      My Computer


 
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