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Windows 7: Cannot download from IE9 or open windows defender

08 Jun 2013   #1
razzledazzle94

Windows 7 Home Premium 64bit
 
 
Cannot download from IE9 or open windows defender

Hi,
I've recently encountered a problem with my computer, whenever I attempt to download or even save anything from internet explorer I get the message "(whatever I try to download or save) contained a virus and was deleted". so for example if I were trying to download the latest Microsoft security essentials it would read "mseinstall.exe contained a virus and was deleted". I immediately thought to switch on security essentials and windows defender to check for a virus only to have this message pop up for both instances "windows cannot access the specified device, path or file. you may not have the appropriate permissions to access the item" any help would be greatly appreciated. I am running windows 7 Home Premium 64bit. Thanks


My System SpecsSystem Spec
.
08 Jun 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

razzledazzle94

Click on type Internet Options inside Search programs and files search box and press <ENTER>

Click on the Advanced Tab

Scroll down to Security section

Uncheck Do not save encrypted pages to disk

Click OK

Then open up IE9 and try to download something
My System SpecsSystem Spec
08 Jun 2013   #3
cottonball

Windows 7 Home Premium
 
 

razzledazzle94,

Let's hope I am wrong, but, this looks like the new variant of the ZeroAccess malware.

Please go to the Farbar Recovery Scan Tool Download

Select the 64-bit version.
Save it to your Desktop.
Double-click the downloaded file to run it.

When the tool opens click Yes to disclaimer.
Press the Scan button.

FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).

Please provide the FRST.txt in your reply. <<---
The first time the tool is run, it also makes another log: Addition.txt
Also post the: Addition.txt <<---


Next, download Farbar Service Scanner

Save to the Desktop
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press: Scan
  • FSS creates a log, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply.
My System SpecsSystem Spec
.

09 Jun 2013   #4
razzledazzle94

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
razzledazzle94

Click on type Internet Options inside Search programs and files search box and press <ENTER>

Click on the Advanced Tab

Scroll down to Security section

Uncheck Do not save encrypted pages to disk

Click OK

Then open up IE9 and try to download something
do not save encrypted pages to disk was already unchecked when I opened the window.
My System SpecsSystem Spec
09 Jun 2013   #5
razzledazzle94

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by cottonball View Post
razzledazzle94,

Let's hope I am wrong, but, this looks like the new variant of the ZeroAccess malware.

Please go to the Farbar Recovery Scan Tool Download

Select the 64-bit version.
Save it to your Desktop.
Double-click the downloaded file to run it.

When the tool opens click Yes to disclaimer.
Press the Scan button.

FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).

Please provide the FRST.txt in your reply. <<---
The first time the tool is run, it also makes another log: Addition.txt
Also post the: Addition.txt <<---


Next, download Farbar Service Scanner

Save to the Desktop
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press: Scan
  • FSS creates a log, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply.
I cannot download this because as I explained in the OP, whenever I try to download or save from IE I get the error message
My System SpecsSystem Spec
09 Jun 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

razzledazzle94

Do what cottonball said to do on post #3

Try another browser or Download on another computer and use a USB Flash Drive to transfer the file from a working PC to the non working PC ( the one with the download issue )
My System SpecsSystem Spec
09 Jun 2013   #7
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Try this

Click on Start button type Programs and Features inside Search programs and files and press <Enter> . If you get a User Access Control dialog window click on the Yes button .

Uninstall any Toolbar software you see listed . After all of them have been removed restart the PC . Then try to download again from

:ADDED:

I recommend download one of the two below

Google Chrome 27.0.1453.110

Firefox 21.0
My System SpecsSystem Spec
09 Jun 2013   #8
razzledazzle94

Windows 7 Home Premium 64bit
 
 

i've run both applications and it has saved the FRST.txt, FSS.txt and addition.txt but it wont let my ad an attachment to this post so I don't know how i'll show you them. there is a line in the FSS.txt that reads

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

do I need to remove this?
My System SpecsSystem Spec
09 Jun 2013   #9
razzledazzle94

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by cottonball View Post
razzledazzle94,

Let's hope I am wrong, but, this looks like the new variant of the ZeroAccess malware.

Please go to the Farbar Recovery Scan Tool Download

Select the 64-bit version.
Save it to your Desktop.
Double-click the downloaded file to run it.

When the tool opens click Yes to disclaimer.
Press the Scan button.

FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).

Please provide the FRST.txt in your reply. <<---
The first time the tool is run, it also makes another log: Addition.txt
Also post the: Addition.txt <<---


Next, download Farbar Service Scanner

Save to the Desktop
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press: Scan
  • FSS creates a log, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply.
I've just read a thread you helped in earlier where the guy had pretty much the exact same problem as me so I think you may be able to help me out. thanks a lot for your time though vistaking
My System SpecsSystem Spec
09 Jun 2013   #10
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

How did you download the programs ? That was Cottonball that helped the person out
My System SpecsSystem Spec
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