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Windows 7: cant download fixes from microsoft

12 Jun 2013   #11
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Your working on infected machine now? If so download ESETSirefefCleaner and run it. As explained in post #5. It's only 313kB! Maybe the tools VISTAKING told about aren't needed in this case(?)


My System SpecsSystem Spec
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12 Jun 2013   #12
cottonball

Windows 7 Home Premium
 
 

Kaktussoft,

No offense intended, but, there are different methods of removing malware.

You can do so in the blind, and have programs remove whatever, or you can do so with one-to-one support.

One-to-one support is what VistaKing is providing, specifically identifying what has gone amiss, and then repairing it.

The tools VK requested xelateg to use will readily identify what is present in the system, and, from there, will take appropriate action.

My System SpecsSystem Spec
12 Jun 2013   #13
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Download BOTH programs on a working PC so you could run both of the programs on the non working PC

64-Bit Version OS Farbar Recovery Scan Tool x64

and 64-Bit Version OS and 32-Bit Version OS Farbar Service Scanner

Save both onto a USB Flash drive

You should have FRST64.exe and FSS.exe on your USB Flash drive

To run FRST64.exe
  • Place file onto your desktop by dragging it from the USB flash drive to your desktop
  • Right-click on FRST64.exe choose
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file and creates another file called Addition.txt
FRST.txt and Addition.txt will be on the desktop
Upload FRST.txt and Addition.txt with your reply

To run FSS.exe
Place file onto your desktop by dragging it from the USB flash drive to your desktop
Right-click on FSS.exe choose
Place a check next to the following options
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
Press: Scan

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

How to Upload a file

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
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13 Jun 2013   #14
xelateg

Windows 7 home premium 64 bit
 
 

Hi Guys,I followed Kaktussoft suggestion from 01.47 am this morning before I went to work. this has cleared the problem and windows security centre is back and turned on also I am able to download windows updates etc I,ve ran it a few times since I came home and my computer is working great now .so a big Thank you Kaktussoft .Also Vista King I have bought a 16gb usb flash drive and will download the programmes you suggested big Thanks to you as well .
Really appreciate the effort you guys put in here
Xelateg
My System SpecsSystem Spec
13 Jun 2013   #15
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Download those two programs onto the desktop .
My System SpecsSystem Spec
13 Jun 2013   #16
xelateg

Windows 7 home premium 64 bit
 
 

Hi Vista King this is the results of the farbar recovery scan .I had only downloaded that today before I seen your other post to download another link.I downloaded this from another non infected computer earlier today at work,would it be alright to download the other link from my laptop as it seems to be working ok or will I wait until I go to work and download it tomorrow
Xelateg


Attached Files
File Type: txt FRST.txt (49.7 KB, 3 views)
File Type: txt Addition.txt (15.4 KB, 3 views)
My System SpecsSystem Spec
13 Jun 2013   #17
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Uninstall both of the Delta toolbars .

Restart the PC

Then run these programs
  • AdwCleaner
  • Junkware Removal Tool

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose Run as administrator

Click the Search button

Upload the AdwCleaner[Rn].txt in your reply.

Note   Note
The log file is at C:\AdwCleaner[Rn].txt


Download Junkware Removal Tool

Drag JRT.exe to your Desktop
Right-click JRT.exe and click on
Upload the JRT.txt log with your reply
My System SpecsSystem Spec
13 Jun 2013   #18
xelateg

Windows 7 home premium 64 bit
 
 

Hope I have done this correctly and uploaded the right logs


Attached Files
File Type: txt JRT.txt (112.1 KB, 3 views)
File Type: txt AdwCleaner[R1].txt (22.1 KB, 3 views)
My System SpecsSystem Spec
13 Jun 2013   #19
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Good job

Now run AdwCleaner once more


Run the Delete

Close all open programs.

To run the program, right-click AdwCleaner.exe and select Run as administrator

Click on Delete and confirm the prompt.

After it finishes, the computer is restarted.

Upload the log saved at C:\AdwCleaner[S1].txt
My System SpecsSystem Spec
13 Jun 2013   #20
xelateg

Windows 7 home premium 64 bit
 
 

Vista King when I ran adw delete my avg saw it as a virus and deleted it will I download and run it again and tell avg to allow it
Xelateg
My System SpecsSystem Spec
Reply

 cant download fixes from microsoft




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