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Windows 7: cant download fixes from microsoft

12 Jun 2013   #1
xelateg

Windows 7 home premium 64 bit
 
 
cant download fixes from microsoft

I am using windows7 home premium on a HP Compaq Presario cq61 notebook pc.I recently had to get rid of a virus called trojanhorse generic 29ajge.(using a cd of rkill.com malwarebytes and super anti virus from an uninfected computer).This seems to have got rid of the virus but I still cant turn on windows security centre service.(it also doesn't show on my services panel). if I try to use the Microsoft,s website,s fixit button my computer wont download the fix I get a message saying it contains a virus and couldn't be downloaded,some one suggested I did a sfc/scannow I did this and it gets to 59% then shows this message windows resources protection could not perform the requested operation c:/windows\system32> Any help would be appreciated Danny


My System SpecsSystem Spec
.
12 Jun 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

xelateg welcome to SevenForums

warning   Warning
You will need a USB FLASH DRIVE


Tip   Tip
Download the Tool from a non infected PC


Download Farbar Recovery Scan Tool

Choose one that goes with your OS bit version . Save the file to a USB Flash drive

32-bit Version OS Farbar Recovery Scan Tool

64-Bit Version OS Farbar Recovery Scan Tool x64


Note   Note
Click the button and right-click Computer .Select Properties . Look for System Type: which will say 32-bit Operating System or 64-bit Operating System


Plug the flash drive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select Repair Your Computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt

Select Command Prompt

In the command window type X:\FRST.exe (for x64 bit version type X:\FRST64.exe) and press Enter
Note   Note
Replace letter X with the drive letter of your flash drive.

Tip   Tip
Type the commands below to see what your letter is for the USB drive and press ENTER after each command

Code:
Diskpart
List volume
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)
My System SpecsSystem Spec
12 Jun 2013   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by xelateg View Post
I am using windows7 home premium on a HP Compaq Presario cq61 notebook pc.I recently had to get rid of a virus called trojanhorse generic 29ajge.(using a cd of rkill.com malwarebytes and super anti virus from an uninfected computer).This seems to have got rid of the virus but I still cant turn on windows security centre service.(it also doesn't show on my services panel). if I try to use the Microsoft,s website,s fixit button my computer wont download the fix I get a message saying it contains a virus and couldn't be downloaded,some one suggested I did a sfc/scannow I did this and it gets to 59% then shows this message windows resources protection could not perform the requested operation c:/windows\system32> Any help would be appreciated Danny
Copy file %windir%\Logs\CBS\CBS.log to your desktop. Zip that file and post here
My System SpecsSystem Spec
.

12 Jun 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Kaktussoft

It sounds like xelateg has a ZeroAccess I believe . Don't think that will help
My System SpecsSystem Spec
12 Jun 2013   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

ZERO ACCESS virus?

I. Download the ESETSirfefCleaner tool

Click the link below to download the ESETSirefefCleaner tool. Save the file to your Desktop and continue to part II.II. Run the ESETSirefefCleaner tool
  1. From your Desktop, double-click ESETSirefefCleaner, which you downloaded in part I.
  2. If security notifications appear, click Continue or Run.
  3. The message "Win32/Sirefef.EV found in your system" will be displayed If an infection is found. Press Y on your keyboard to remove the infection.
  4. Once the tool has run, you will be prompted to restore system services after you restart your computer. Press Y on your keyboard to restore system services and restart your computer.
  5. Once your computer has restarted, if you are presented with a security notification click Yes or Allow.
  6. Click Yes at the ESET Services Repair tool window.
  7. Once the ESET Services Repair process is complete, you will again be prompted to restart your computer, to do so click Yes.
My System SpecsSystem Spec
12 Jun 2013   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Kaktussoft

It sounds like xelateg has a ZeroAccess I believe . Don't think that will help
Vistaking: Read this SFC Warning

That's why I want to see CBS.log
My System SpecsSystem Spec
12 Jun 2013   #7
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

xelateg

Run Farbar Service Scanner

Click here Farbar Service Scanner to DOWNLOAD

Place file into your desktop

Place a check mark next to the following options
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply
My System SpecsSystem Spec
12 Jun 2013   #8
xelateg

Windows 7 home premium 64 bit
 
 

Thanks for the welcome Vista King and Kaktussoft, I have only found this forum after googling stuff I,m not very clued up with computers .I will buy a usb flash drive tomorrow and download the tools suggested from a non infected computer thanks again and I will let you know how it works out tomorrow
xelateg
My System SpecsSystem Spec
12 Jun 2013   #9
xelateg

Windows 7 home premium 64 bit
 
 

Sorry guys forgot to ask what size of USB flash drive will I need ? I,m off to bed now but Up early tomorrow so aware of the time differences have a good day or night Thanks for your advice
My System SpecsSystem Spec
12 Jun 2013   #10
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

It's up to you what size you want to get . If you want you could get a 16GB . You could then later use it for Windows 7 installation if you need to and other things .

For now you only need the flash drive for the FRST tool . The FSS tool you would need to run that inside Windows .
My System SpecsSystem Spec
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 cant download fixes from microsoft




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