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Windows 7: Can not download or install .exe files with IE or GC.

17 Jun 2013   #1

Windows 7 Professional SP1
 
 
Can not download or install .exe files with IE or GC.

Hi guys,
New here..Thanks for providing such a good place to get some help. I searched for a solution to my problem, but couldn't find it on the forum here, so I thought I would post a new thread and try to get some help.
A few days ago I started having issues with trying to download/install a program (Google Earth), as my previously installed version was playing up. I noticed that the download wouldn't complete, trying both ways, running a setup off the website nor saving .exe to my system.
It would ask me if I wanted to run or save, I would click one of those, then it would ask run or cancel and after clicking run again, the download box just dissapears and nothing happens.
I tried restoring my system to an earlier time, but noticed that it only has restore points running back a few days. When I click "show more restore points", nothing happens.
I scanned my system fully with a NAV which found 5 viruses, all of which were taken care of.
I tried playing with Internet Security settings, making sure all downloads were enabled, but I still get the same problem. CAn't download/install any applications.
In IE the download box just goes away without any msgs, but in Google Chrome I get a msg in the download box in the bottom left, which says "Virus scan failed".
Tried downloading without AV on, but doesn't help.
My laptop came with preinstalled OS, and I don't even have a disk to do a reinstall.
Can anyone suggest anything to try and solve this issue.
If you want me to provide any more details, please let me know.
Cheers

My System SpecsSystem Spec
.

17 Jun 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

welcome to SevenForums

Download both of the programs below and save it to your flash drive on a computer that could download . Drag both of the apps to your desktop .

Pick one that goes with your Windows Bit version

32-bit Version OS Farbar Recovery Scan Tool

Right click on FRST.exe and choose

Or

64-Bit Version OS Farbar Recovery Scan Tool x64

Right click on FRST64.exe and choose

When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)

Farbar Service Scanner
Click here Downloading Farbar Service Scanner to DOWNLOAD

Right click on FSS.exe and choose
Place a check next to the following options
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender

Press: Scan


Note   Note
All three text files FRST.txt , Addition.txt , and FSS.txt will be located inside your Desktop
My System SpecsSystem Spec
18 Jun 2013   #3

Windows 7 Professional SP1
 
 

Hi VistaKing,
Thanks very mch. HAven't had time to check in here until now. Will download this as soon as I get a chance and will let you know how it goes.
Thanks very much again.
My System SpecsSystem Spec
.


18 Jun 2013   #4

Windows 7 Professional SP1
 
 

Hi VistaKing,
I've done the above and here are the .txt files:
Let me know if you need anything else.
Cheers


Attached Files
File Type: txt FSS.txt (1.7 KB, 7 views)
File Type: txt FRST.txt (24.5 KB, 7 views)
File Type: txt Addition.txt (18.6 KB, 3 views)
My System SpecsSystem Spec
18 Jun 2013   #5

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Open notepad . Copy the highlighted text below and paste it inside notepad .


start
HKLM\...\Run: [] [x]
C:\Windows\System32\%APPDATA%
C:\Windows\Tasks\SA.DAT
C:\ProgramData\KGyGaAvL.sys
C:\$Recycle.Bin\S-1-5-21-1450249995-54866115-727744353-1000\$ac7d6a5e701aec31d210834a00dd2ae1
C:\$Recycle.Bin\S-1-5-18\$ac7d6a5e701aec31d210834a00dd2ae1
DeleteJunctionsIndirectory: C:\Program Files\Windows Defender
end

Save the file as fixlist.txt save it to the desktop where FRST.exe is .

Open FRST again and click on the Fix button .

Once done it will create a log called Fixlog.txt . Upload Fixlog.txt with your reply .

Once done the Fix . Merge the .reg Keyes below to your registry

Right click on the .reg files one at a time and click on Merge then click OK

iphlpsvc

SharedAccess

Restart the PC and rerun the FSS.exe tool and upload the file FSS.txt

Tip   Tip
Delete the first FSS.txt before you run the FSS.exe



Run RogueKiller

RogueKiller for 32bit or RogueKiller for 64bit
  • Click on one of the links above that goes with your Windows 7 bit versions
  • Save to the Desktop.
  • Close all windows and browsers
  • Right click on and choose Run as Administrator
  • Press: SCAN

provide the RKreport.txt (Mode: Scan) in your reply.

Run AdwCleaner

Click here AdwCleaner
  • Click on Download Now button
  • Save to the Desktop
  • Right-click on AdwCleaner.exe and choose Run as administrator
  • Click the Search button
  • Upload the AdwCleaner[Sn].txt in your reply.

Note   Note
The log file is at C:\AdwCleaner[Sn].txt



Run Junkware Removal Tool
  • Download the Junkware Removal Tool
  • Save the file to the Desktop
  • Right click on JRT.exe and choose
  • Press any key to start the scan

Upload the log once completed the scan . JRT.txt
My System SpecsSystem Spec
20 Jun 2013   #6

Windows 7 Professional SP1
 
 

Hi VK..
Thanks for your help. So, what am i trying to do with those processes?
Is it only to fix the Browser issues with the downloading, or is this gonna fix the restoration points issues as well?

Thanks again

P.S. It actually seems to have fixed the download issue. Downloaded successfully one programme.
Thanks very much VK.


Attached Files
File Type: txt JRT.txt (62.2 KB, 3 views)
File Type: txt Fixlog.txt (2.1 KB, 3 views)
File Type: txt FSS.txt (1,015 Bytes, 3 views)
File Type: txt RKreport[0]_S_06202013_180523.txt (6.0 KB, 3 views)
File Type: txt AdwCleaner[R1].txt (2.0 KB, 5 views)
My System SpecsSystem Spec
20 Jun 2013   #7

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run AdwCleaner again


Click on Delete and confirm the prompt.

Your computer will be rebooted automatically. A text file will open after the restart.
Upload the log : The log file is at C:\AdwCleaner[Sn].txt


When you get back into windows a log will pop up save the log on your desktop and run the program below

RUN http://screen317.spywareinfoforum.org/SecurityCheck.exe

Download Security Check

Place the file onto your desktop

Right-click the SecurityCheck choose

Press any key to continue

Once the scan is done . It will open up a text file copy and paste the text

Press Ctrl and A to select all of the text
Press Ctrl and C to copy the selected text
In your reply click on the message box and press Ctrl and V to paste

Upload the AdwCleaner log and paste the Security log .
My System SpecsSystem Spec
20 Jun 2013   #8

Windows 7 Professional SP1
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Run AdwCleaner again


Click on Delete and confirm the prompt.

Your computer will be rebooted automatically. A text file will open after the restart.
Upload the log : The log file is at C:\AdwCleaner[Sn].txt


When you get back into windows a log will pop up save the log on your desktop and run the program below

RUN http://screen317.spywareinfoforum.org/SecurityCheck.exe

Download Security Check

Place the file onto your desktop

Right-click the SecurityCheck choose

Press any key to continue

Once the scan is done . It will open up a text file copy and paste the text

Press Ctrl and A to select all of the text
Press Ctrl and C to copy the selected text
In your reply click on the message box and press Ctrl and V to paste

Upload the AdwCleaner log and paste the Security log .
Thanks VK.
The download problem seems to be solved. What can I expect from running the Adware cleaner again.
How did those logs look? Any further issues you can see?

Cheers
My System SpecsSystem Spec
20 Jun 2013   #9
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Quote:
What can I expect from running the Adware cleaner again
AdwCleaner found "unwanted" adware on your computer. You need to run it again and this time, click on the "Delete button.



When finished, please post the 2nd .text results
My System SpecsSystem Spec
20 Jun 2013   #10

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Senad76

Reason why I asked you to rerun AdwCleaner is to delete the items that it found in Search mode . The reason why I asked you to run Security Check is to see if you need any updated software like java , flash or adobe .
My System SpecsSystem Spec
Reply

 Can not download or install .exe files with IE or GC.




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