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Windows 7: Cannot download file after subscribing Norton 360

17 Jun 2013   #1
metaliberty

Windows 7 Home Premium (32 bit)
 
 
Cannot download file after subscribing Norton 360

Hi guys, I need help. My laptop had been crashed with various Trojan attacks, no choice I needed to subscribe to Norton 360 since it was the only way out, I couldn't go to any website at that time. After that subscription done, I haven't been able to download any file. I have been using Internet Explorer and Google Chrome and all stated that "the file contained a virus and was deleted". I have disabled all add-ons and firewall of Norton 360 but it still doesn't work. Any suggestion, please? It really distracts my activities




Attached Thumbnails
Cannot download file after subscribing Norton 360-norton.jpg   Cannot download file after subscribing Norton 360-firewall.jpg  
My System SpecsSystem Spec
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18 Jun 2013   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Quote   Quote: Originally Posted by metaliberty View Post
I needed to subscribe to Norton 360 since it was the only way out,
Please explain in detail how you were able to get to a Norton download ?
My System SpecsSystem Spec
18 Jun 2013   #3
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Download both of the programs below and save it to your flash drive on a computer that could download . Drag both of the apps to your desktop to Run the two programs on the PC you're having an issue with .

Farbar Recovery Scan Tool

32-bit Version OS Farbar Recovery Scan Tool

Right click on FRST.exe and choose

When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)

Tip   Tip
Make sure there is a check mark next to Addition.txt




Farbar Service Scanner
Click here Downloading Farbar Service Scanner to DOWNLOAD

Right click on FSS.exe and choose
Place a check next to the following options
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender

Press: Scan


Note   Note
All three text files FRST.txt , Addition.txt , and FSS.txt will be located inside your flash drive
My System SpecsSystem Spec
.

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 Cannot download file after subscribing Norton 360




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