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Windows 7: Dell M5010, New Mobo and Possible Rootkit???

21 Jun 2013   #11
onlinealias

Windows 7 Home Premium, 64 bit
 
 

Combo Fix log attached. System wouldn't allow me to cut and paste because its over 20K characters.




Attached Files
File Type: txt ComboFix.txt (83.2 KB, 8 views)
My System SpecsSystem Spec
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21 Jun 2013   #12
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Please download http://go.microsoft.com/fwlink/?linkid=52012 MGADiag and save it to your desktop.

Double click on MGADiag.exe to run it.
Click Continue.
The program will run. It takes a while to finish the diagnosis, please be patient.
Once done, click on Copy.
Open Notepad and paste the contents in the window.
Save this file and copy/paste it in your next reply.
My System SpecsSystem Spec
21 Jun 2013   #13
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

I just want to make sure the new MBoard that was re-placed in your Dell computer, was acknowledged and your current OS was genuinely activatived by Microsoft.
My System SpecsSystem Spec
.

22 Jun 2013   #14
onlinealias

Windows 7 Home Premium, 64 bit
 
 

Who knows?! The tech was in & of my apartment in less that 20 minutes. He was very unprofessional & showed up without making an appointment. Plus, he did a very sloppy job of reassembly. My laptop rattles now, the bottom is uneven and I'm having sporadic problems with the CD drive. It's a mess! But I suppose that's what I get for being a photographer that uses a PC!

I finally gave up getting rid of the rootkit. Every tool I ran screwed up my settings more & more so I just finished a clean install. What a fun way to spend Saturday night restoring my programs & files!

Thanks for trying to help me!
My System SpecsSystem Spec
22 Jun 2013   #15
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

I'd call Dell tech support and speak to the supervisor . Request a new tech to come out with a new set of screws for the laptop .
My System SpecsSystem Spec
22 Jun 2013   #16
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

I'm not sure, but it looks like the "Geek Squad" from Best Buy might have done the 20 minute job.
My System SpecsSystem Spec
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 Dell M5010, New Mobo and Possible Rootkit???




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