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Windows 7: MSSE - Unable to Uninstall Issue

03 Jul 2013   #11
rogerrealsen

Win 7 64bit
 
 

Sorry ... it's actually 32-bit not 64 as I previously stated ... been a long few days!!!


My System SpecsSystem Spec
.
03 Jul 2013   #12
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Might want to change your System Specs from Win 7 64bit to Win 7 32bit .
My System SpecsSystem Spec
03 Jul 2013   #13
rogerrealsen

Win 7 64bit
 
 

VistaKing ... I am brand new to this forum ... what System Specs are you referring to?
My System SpecsSystem Spec
.

03 Jul 2013   #14
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Click on User CP on the top then on the left hand side click on Edit System Specs
My System SpecsSystem Spec
03 Jul 2013   #15
cottonball

Windows 7 Home Premium
 
 

Fortunately, the right program ran to provide FRST, etc.

When you get done with the system specs, press on with Post #9.

Thanks!
My System SpecsSystem Spec
03 Jul 2013   #16
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

My apologies on jumping in . I will sit back and watch .
My System SpecsSystem Spec
03 Jul 2013   #17
cottonball

Windows 7 Home Premium
 
 

No apologies necessary...was rather confused when reports showed 32-bit, and under rogerrealsen name, the System Specs show 64-bit.
My System SpecsSystem Spec
06 Jul 2013   #18
rogerrealsen

Win 7 64bit
 
 
New files ...

Finally got around to this ...


Attached Files
File Type: txt FSS.txt (2.5 KB, 3 views)
File Type: log SvcRepair.log (10.9 KB, 2 views)
My System SpecsSystem Spec
06 Jul 2013   #19
cottonball

Windows 7 Home Premium
 
 

rogerrealsen,

Please do the following...

Open Notepad (Start > All Programs > Accessories > Notepad)
Copy/paste all the contents of the quote box below to Notepad (do not copy the word 'Quote').
Save it on the Desktop as: fixlist.txt

Quote:
start
Unlock: c:\Program Files\Microsoft Security Client
Unlock: c:\Program Files (x86)\Microsoft Security Client
End
WARNING: This script is written specifically for this case, for use on this particular computer.
Running the script on another computer may cause damage to the Operating System!!

Run FRST again, but this time press the Fix button just once, and wait.

Please post the new Fixlog.txt in your reply.


Next, try uninstalling Microsoft Security Essentials from Control Panel/Uninstall Programs.

If you get any error message, please be specific as to what they say, or, capture an image of them using the Snipping Tool.

If the uninstall does not work, try the following:
Microsoft Security Essentials Removal Tool Download

Please post back on how it goes.
My System SpecsSystem Spec
06 Jul 2013   #20
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

cottonball

Looking at his FSS.txt file I saw this sticking out


Action Center:
============

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.
My System SpecsSystem Spec
Reply

 MSSE - Unable to Uninstall Issue




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