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Windows 7: Cannot delete Registry entry

03 Jul 2013   #1

Windows 7 ultimate 64 Service Pack 1
 
 
Cannot delete Registry entry

After trying to recover from severe malware infection, I ran Spybot S&D. It removed several Registry entries but one it could not. I tried manually but it could not be removed. It is located at Hkey-users\S-1-5-21-200258984-2800820833-1255355968\Software\DataMngr. It has subdirectories "Files", "List" and 'Toolbar". Toolbar is the only one that is not null. It shows the Flag is REG-DWORD 0x00000000 (0). Spybot calls it a Delta.Toolbar entry. How do I remove this entry, or is it safe to leave it as is?

My System SpecsSystem Spec
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04 Jul 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.



Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


To Remove AdwCleaner program from your PC

Right click on adwcleaner.exe choose Run as administrator to run the tool.

Click on Uninstall, then confirm with yes to remove this utility from your computer.
My System SpecsSystem Spec
07 Jul 2013   #3

Windows 7 ultimate 64 Service Pack 1
 
 

I have included the AdwCleaner file. My system is Windows Ultimate 64 bit, and AdwCleaner cautions that it might not run correctly, but it seem to do OK.


Attached Files
File Type: txt AdwCleaner[S1].txt (16.3 KB, 10 views)
My System SpecsSystem Spec
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07 Jul 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Remove Delta Toolbar (Removal Guide)

Take a look at the link above to remove the delta toolbar off your browsers
My System SpecsSystem Spec
08 Jul 2013   #5

Windows 7 ultimate 64 Service Pack 1
 
 
Delta Toolbar

Thanks! I don't see any signs of Delta Toolbar on my computer as I went through the Delta Toolbar removal guide.
My System SpecsSystem Spec
08 Jul 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Did you check the browsers extensions and add-ons ?
My System SpecsSystem Spec
08 Jul 2013   #7

Windows 7 ultimate 64 Service Pack 1
 
 
Delta Toolbar browser extensions and add-ons

I did check those. No trace of the malware.
My System SpecsSystem Spec
08 Jul 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Double click the DDS icon on the Desktop then click the Run button to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs
  • DDS.txt
  • Attach.txt

Save two logs onto your desktop and upload them with your reply
My System SpecsSystem Spec
08 Jul 2013   #9

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run the app below

Malwarebytes

Download Link MalwareBytes

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )



Update the definitions and do a full scan

On the Scanner tab:
Make sure the "Perform Full Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.
My System SpecsSystem Spec
09 Jul 2013   #10

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Also

Run Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

How To Upload a File:
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
Reply

 Cannot delete Registry entry




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