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I have a virus and unable to run/download anti-virus software
Hi,
This is my first time posting to the forum. I am not that knowledgeable with computers, but can follow basic instructions.
My laptop is acting funny--I think I have a virus. However, I am unable to run any anti-malware or anti-virus software. I try to run McAfee and I get an error immediately, "an unexpected problem occurred during your scan". I also tried to run Malwarebytes and though the quick scan found nothing, the full scan froze shortly after I started it. I tried to download AGV and MyTurboPC and my computer froze before completing the downloads.
Any advice would be much appreciated! Thank you in advance!
Katie