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Windows 7: Microsoft Security Essentials randomly turning itself off


15 Jul 2013   #1

Windows 7 home premium x64
 
 
Microsoft Security Essentials randomly turning itself off

This problem has just started today. Microsoft security essentials is turning itself off and earlier it was turning back on when I clicked it, but now it isn't even doing that. It keeps timing out when I try to turn it on. When it was turning back on, it would turn off if I tried to do a scan.

Since then I've turned on malware bytes just cause. Really have no idea so just did that to make sure. The computer has been having issues recently with a like one or two BSODs only on startup. I'll add the SF diagnostic tool files just for more information but I do not know what else to say right now. Previous issues made me download these two security tools and I had removed all previous security completely with their tools. Programs have been randomly freezing a lot.

Edit: The diagnostic tool is freezing up on me too so I can't even get that working.

Also the crash dumps didn't appear to save properly but I can atleast give the error code. Unmountable boot volume error code 0xED. Took a picture of it with my phone if the entire series is needed.

My System SpecsSystem Spec
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15 Jul 2013   #2

Windows 7 Home Premium
 
 

Hello again, thenecessity!

Please go to the Farbar Recovery Scan Tool Download
Select the 64-bit version.
Save it to your Desktop.
Double-click the downloaded file to run it.

When the tool opens click Yes to the disclaimer.
Press the Scan button.

FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).

Please provide the FRST.txt in your reply. <<---
The first time the tool is run, it also makes another log: Addition.txt
Also post the: Addition.txt in your reply. <<---



Next, download Farbar Service Scanner



Save to the Desktop
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press: Scan
  • FSS creates a log, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply
My System SpecsSystem Spec
15 Jul 2013   #3

Windows 7 home premium x64
 
 

Here are the logs.


Attached Files
File Type: txt Addition.txt (29.8 KB, 5 views)
File Type: txt FRST.txt (51.3 KB, 7 views)
File Type: txt FSS.txt (2.3 KB, 4 views)
My System SpecsSystem Spec
.


15 Jul 2013   #4

Windows 7 Home Premium
 
 

There is some adware/junkware in the system, so, please do the following:

Download AdwCleaner:

http://www.bleepingcomputer.com/download/adwcleaner/
  • Save the program to the Desktop
  • Close all open programs and internet browsers.
  • Right-click on adwcleaner.exe and select: Run As Administrator
  • At the program console, click on: Delete
  • When the program is done, the computer is rebooted automatically, and a text file opens after the restart.
Please post the AdwCleaner report in your reply. <<<---



Also use the Junkware Removal Tool Download
Save to the Desktop.

Make sure you temporarily disable your AntiVirus, Firewall, and any other AntiSpyware applications.
These programs may interfere with the running of JRT.
Info: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides

Right-click JRT.exe and select: Run as Administrator
The tool opens and starts scanning the system. Please be patient as this can take a while...

When done, a report, JRT.txt is saved on the Desktop.

Please post the contents of JRT.txt in your reply.


On the MSE issue, check and/or repair the file system by running: Check Disk

Press the Windows key and the R key at the same time.
In the Open area of the Run prompt that appears, type in: cmd
Press: OK

At the Command Prompt that appears, type (or copy/paste with mouse): chkdsk /f
Press: Enter

To Create a text file on the Desktop with the CHKDSKResults, select Option Two in the following:
Check Disk (chkdsk) - Read Event Viewer Log

Also post the CHKDSKResults.txt in your reply.
My System SpecsSystem Spec
16 Jul 2013   #5

Windows 7 home premium x64
 
 

Here are these ones, chkdsk will be done on restart so doing that now.

and here it all is

Edit at 1:54 pm EST. I was actually able to complete a scan with MSE though earlier today it still was doing the same thing.


Attached Files
File Type: txt AdwCleaner[S1].txt (2.1 KB, 4 views)
File Type: txt JRT.txt (3.0 KB, 3 views)
File Type: txt CHKDSKResults.txt (7.3 KB, 4 views)
My System SpecsSystem Spec
16 Jul 2013   #6

Windows 7 Home Premium
 
 

Quote:
Edit at 1:54 pm EST. I was actually able to complete a scan with MSE though earlier today it still was doing the same thing.
Does this mean that, after completing the chkdsk routine, you were able to do a scan with MSE?

Was it a Quick, Full, or Custom scan? If it was not a Full Scan, can you please try doing this type of Scan, and see if it goes through it entirely?
My System SpecsSystem Spec
16 Jul 2013   #7

Windows 7 home premium x64
 
 

It was a full scan that was completed. But after the chkdsk it was happening for a while still. Mentioned the scan working bc I was surprised. Like at 10 am, it was still randomly turning off. It hasn't though after the scan as far as I know.
My System SpecsSystem Spec
16 Jul 2013   #8

Windows 7 Home Premium
 
 

Please run the following online scanner...

This may take a while, so run the following when you can be home.

The ESET Scanner is implemented as an ActiveX control, so it is best run on Internet Explorer.
Right click the IE shortcut and select: Run as Administrator

Next, download: Free Online Virus Scanner | ESET

On the ESET website, click on: Run ESET Online Scanner
Click: Start

When asked, allow the add-on to be installed
Click: Start again

On the next prompt, Computer Scan Settings, uncheck: Remove found threats
Next, click on: Advanced Settings

Make sure these options are checked:
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
Click: Scan


When the scan is completed, if threats are found, in the Scan Results prompt:
  • Click on: List of threats found
  • Click on: Export to text file
  • Save to the Desktop and name it ESET Scan Results
  • Click on: Back
  • Place a check on: Uninstall application on close
  • Click on: Finish, and close the program.
Please provide the ESET report in your reply.
My System SpecsSystem Spec
17 Jul 2013   #9

Windows 7 home premium x64
 
 

Here it is.


Attached Files
File Type: txt ESET Scan Results.txt (175 Bytes, 8 views)
My System SpecsSystem Spec
17 Jul 2013   #10

Windows 7 Home Premium x64
 
 

Just curious- did you update MSE using Windows Update from last week's patch? I updated MSE on my Windows XP Dell PC and the program refused to start and slowed down the PC when I tried to turn it on. I had to uninstall the program totally and reinstall the previous version fresh to get it working again. I'm thinking the new version of MSE is bugged.
My System SpecsSystem Spec
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 Microsoft Security Essentials randomly turning itself off




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