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Windows 7: Getting error code 0x8007042c when trying to start windows firewall


16 Jul 2013   #1

Windows 7 Home Basic
 
 
Getting error code 0x8007042c when trying to start windows firewall

Hi guys,

It seems windows won't let me breath easy for long .

Problem description :
==================
I am unable to connect to wired or wireless internet, reason being, I think, is because windows firewall is not starting.
Not sure why this happened but I think its because of a false flash update which might have been a rogue program, ( rootkit kindof though NOT sure ). Also let me tell you that, I frequently use utorrent to download movies, just in case if that might be the root cause.

After going through tons of posts I thought of starting this thread which, I hope turns out to be of genuine help to others as well.

System Specifications :
===================
Dell Inspiron N4010
Windows 7 Home Premium ( 64 bit ) SP1
Antivirus : Microsoft Security Essentials ( nothing else )
Dual boot system along with Ubuntu ( which comes to my rescue time and again )


Tried the following solutions in the given order,
=======================================================================
Solution 1 :
==========
Tried starting the BFE and Windows firewall service manually using admin rights.

Result : Gave error code 0x8007042c

=======================================================================
Solution 2 :
==========
Tried running sfc scannow using admin rights.

Result : Please find attached the screenshot showing the output of sfc scannow & CBS.log file

=======================================================================
Solution 3 :
==========
Tried scanning the entire system using Microsoft Security Essentials.

Result : Didn't detect any viruses/malwares/worms/etc and said PC is protected.

=======================================================================
Solution 4 :
==========
Tried Balon's solution mentioned in this thread >> Unable to start Windows Firewall

Result : Still couldn't start BFE and firewall services.

=======================================================================
Solution 5 :
==========
Tried TDSSKiller

Result : It did not detect anything

========================================================================
Solution 6 :
==========
Tried running McAfee's RootkitRemover utility

Result : It did not detect anything

========================================================================
Solution 7 :
==========
Tried scanning it using Microsoft Safety Scanner

Result : No issues found

========================================================================
Solution 8 :
==========
Tried scanning using Malwarebytes' Anti-Malware

Result : Please find attached the mbam logs

========================================================================

Please note : I dont have internet access so I can't scan my PC with any tool/utility available online.
But I can download exe files and then install and scan my PC.

After the above failed attempts to resolve the issue I decided to finally seek expert help, since I don't want to format my PC once again. Also please bear with me if this turns out to be one of the dumbest of the issues.

But as of now looking forward to a quick and crisp solution.

Cheers!
RB




Attached Thumbnails
Getting error code 0x8007042c when trying to start windows firewall-output-sfc-scannow-command.jpg  
Attached Files
File Type: txt mbam-log-2013-07-15 (20-34-10).txt (68.5 KB, 2 views)
File Type: log CBS.log (1.15 MB, 2 views)
My System SpecsSystem Spec
.

16 Jul 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Download these programs from a PC with Internet Access use a USB Flash Drive to move the programs over

* Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

* RogueKiller

RogueKiller for 32bit <==== Download Link

RogueKiller for 64bit <==== Download Link

Click on one of the links above that goes with your Windows 7 bit versions

Save to the Desktop.

Close all windows and browsers

Right click on and choose

Press: SCAN

provide the RKreport.txt (Mode: Scan) in your reply.

* Farbar Service Scanner

Click here Farbar Service Scanner to DOWNLOAD

Place file into your desktop

Place a check mark next to the following options
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply
My System SpecsSystem Spec
16 Jul 2013   #3

Windows 7 Home Basic
 
 
Update on error code 0x8007042c problem

Hi VistaKing,

Appreciate your quick reply.

Following are the attached logs as requested by you :
=========================================
1. Addition.txt
2. FRST.txt
3. Rkreport.txt
4. FSS.txt

I think there is some problem detected at the registry level, just guessing

Please suggest the way forward.

Cheers!!
RB


Attached Files
File Type: txt Addition.txt (25.1 KB, 3 views)
File Type: txt FRST.txt (45.0 KB, 3 views)
File Type: txt RKreport[0]_S_07162013_160300.txt (1.9 KB, 3 views)
File Type: txt FSS.txt (2.8 KB, 4 views)
My System SpecsSystem Spec
.


16 Jul 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run RogueKiller again then click on the Proxy tab and click on the Fix Proxy button

Then run AdwCleaner

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.



Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt

Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file
My System SpecsSystem Spec
16 Jul 2013   #5

Windows 7 Home Basic
 
 

Hi VistaKing,

Please find attached the log files as suggested by you :
===========================================
1. AdwCleaner[S1].txt
2. JRT.txt

Hope this helps.

Cheers!!
RB


Attached Files
File Type: txt AdwCleaner[S1].txt (7.2 KB, 1 views)
File Type: txt JRT.txt (1.1 KB, 1 views)
My System SpecsSystem Spec
16 Jul 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Did you rerun RogueKiller and choose Fix Proxy to fix this ?

[PROXY IE] HKCU\[...]\Internet Settings : ProxyServer (172.16.1.10:8002) -> FOUND
My System SpecsSystem Spec
16 Jul 2013   #7

Windows 7 Home Basic
 
 

Hi VistaKing,

Yes I did a re-scan using RogueKiller and clicked on Fix Proxy Button as suggested by you.

Do you want me to re-do it?

Did it not remove the malicious element which it identified pointed out by the logs?

Please let me know.

Cheers!!
RB
My System SpecsSystem Spec
16 Jul 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Can you start Windows Firewall ? I don't see any issues looking at the FSS.txt file .
My System SpecsSystem Spec
16 Jul 2013   #9

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Open notepad . Inside notepad paste the highlighted text below


@echo off
sc config MpsSvc start= auto
sc start MpsSvc
exit


Click on File select Save As
Location to save to : Desktop
File name: RestoreWindowsFirewallWindows7.bat
Save as type : All Files

Click on Save button

On the desktop right click on RestoreWindowsFirewallWindows7.bat select once its done restart the PC .

Note   Note
the command prompt will close on its own
My System SpecsSystem Spec
16 Jul 2013   #10

Windows 7 Home Basic
 
 

Hi VistaKing,

I did try to start windows firewall but its giving the same "error 1068: The dependency service or group failed to start"

Also I tried running the bat file & did a restart but still no luck.

What next?...Is the virus so stubborn?

I am losing hope. Don't want to format my laptop again.

Looking forward to something positive.

Cheers!!
RB
My System SpecsSystem Spec
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 Getting error code 0x8007042c when trying to start windows firewall




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