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Windows 7: microsoft security essentials not working and windows update error


25 Jul 2013   #1

windows 7 64 bit OEM ultimate
 
 
microsoft security essentials not working and windows update error

Hi forum,

I'm having some problem about a week ago with Microsoft security essentials bugging out on me and not opening or updating. Basically the message I got on opening MSE was windows cannot access specified path or file. You may not have the appropriate permission to access the file. Upon reading this about a week ago, I think! I proceeded to foolishly downloading a Zeroroot access program and a few MSE alternatives. Since then I have still been unable to re-install MSE by deleting all components in the registry.

The error code I get with trying to re-install MSE is 0x80070643

Having then unistalled the zeroaccess program and the previous alternative antivirus programs, I still cannot get MSE working, and I now have a windows 7 update error. The new system update I believe may be to do with security as-well!! The error code on doing a windows 7 update is 80070005, and it did cut out at 9% every time. (although now I think it is just 0%)


Can someone please help me as I have had a very successful streak of avoiding viruses by always usin MSE. I don't want, and can't afford to get a virus attack, not to mention Im runnign windows 7 ultimate so I need the windows 7 updates too because the ultimate can be dodgy sometimes. Nb the update I cannot do is 1.4mb but I am anticipating windows will throw me a new update any day soon which could be anywhere from 30mb to 200mb and it could fail all of it leaving me prone to attacks.

I can post my specs, attach some log files or run any program through support on here.

My System SpecsSystem Spec
.

25 Jul 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi graphic333 welcome to SevenForums

Download the two programs below

Run Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop



Farbar Service Scanner

Click here Farbar Service Scanner to DOWNLOAD

Place file into your desktop

Place a check mark next to the following options
  • ⬜ Internet Services
  • ⬜ Windows Firewall
  • ⬜ System Restore
  • ⬜ Security Center
  • ⬜ Windows Update
  • ⬜ Windows Defender
Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
25 Jul 2013   #3

windows 7 64 bit OEM ultimate
 
 

hi thanks vistaking!

they're attached!


Attached Files
File Type: txt FSS.txt (2.7 KB, 8 views)
File Type: txt FRST.txt (78.0 KB, 9 views)
File Type: txt Addition.txt (33.4 KB, 4 views)
My System SpecsSystem Spec
.


25 Jul 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Open notepad. Inside notepad paste the highlighted items below


start
HKLM\...\Run: [MSC] - "c:\Program Files\Microsoft Security Client\mssecex.exe" -hide -runkey [x] <===== ATTENTION (File name is altered)
Winlogon\Notify\WB: C:\PROGRA~2\Stardock\OBJECT~1\WINDOW~1\fast64.dll [X]
HKCU\...\Run: [DeskSpace] - C:\Users\phoenix\AppData\Roaming\DeskSpace\deskspace.exe [x]
HKCU\...\Run: [AdobeBridge] - [x]
HKCU\...\Run: [Akamai NetSession Interface] - "C:\Users\phoenix\AppData\Local\Akamai\netsession_win.exe" [x]
HKLM-x32\...\Run: [Conime] - %windir%\system32\conime.exe [x]
HKLM-x32\...\Run: [] - [x]
AppInit_DLLs: [0 ] ()
AppInit_DLLs-x32: c:\progra~3\browse~1\25976~1.107\{c16c1~1\mngr.dll c:\progra~3\browse~1\25911~1.18\{c16c1~1\mngr.dll [0 ] ()
URLSearchHook: (No Name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - No File
URLSearchHook: (No Name) - {d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0} - No File
Toolbar: HKLM-x32 - No Name - {98889811-442D-49dd-99D7-DC866BE87DBC} - No File
Toolbar: HKCU - No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
Toolbar: HKCU - No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
Toolbar: HKCU - No Name - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - No File
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - No File
Filter: application/xhtml+xml - {32F66A26-7614-11D4-BD11-00104BD3F987} - No File
Filter: application/xhtml+xml; charset=iso-8859-1 - {32F66A26-7614-11D4-BD11-00104BD3F987} - No File
Filter: application/xhtml+xml; charset=utf-8 - {32F66A26-7614-11D4-BD11-00104BD3F987} - No File
Filter: text/xml; charset=iso-8859-1 - {32F66A26-7614-11D4-BD11-00104BD3F987} - No File
Filter: text/xml; charset=utf-8 - {32F66A26-7614-11D4-BD11-00104BD3F987} - No File
Winsock: Catalog5 01 mswsock.dll File Not found (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
Winsock: Catalog5 07 mswsock.dll File Not found (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
Winsock: Catalog5-x64 01 mswsock.dll File Not found (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
Winsock: Catalog5-x64 07 mswsock.dll File Not found (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
cmd: netsh winsock reset
cmd: ipconfig /flushdns
FF Plugin-x32: @pandonetworks.com/PandoWebPlugin - C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll No File
FF Plugin HKCU: wacom.com/WacomTabletPlugin - C:\Program Files (x86)\TabletPlugins\npWacomTabletPlugin.dll No File
ZeroAccess:
C:\Windows\Installer\{44723464-d4ce-4ef0-77ce-7ef4d55fc90c}
DeleteJunctionsIndirectory: C:\Program Files\Windows Defender
DeleteJunctionsIndirectory: C:\Program Files\Microsoft Security Client
Unlock: C:\Program Files\Microsoft Security Client
Unlock: C:\Program Files (x86)\Microsoft Security Client
end


Click on File select Save As
Location to save file : Desktop
File Name: Fixlist.txt
Save as type : All Files

Click on the Save button

Open FRST64.exe again and this time click on the [FIX] button once complete . Restart your PC . You will have a log called Fixlog.txt upload the log with your reply .
My System SpecsSystem Spec
25 Jul 2013   #5

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Open Notepad . Inside notepad paste the highlighted text below



Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A}]
"AutoStart"=""


Click on File select Save As

File Name : ActionCenterIcon.reg

Save as type: All Files

and save it to your Desktop .


Right click the ActionCenterIcon.reg file and Select Merge and then reboot your machine


Run these two programs

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.



Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file
My System SpecsSystem Spec
25 Jul 2013   #6

windows 7 64 bit OEM ultimate
 
 

ok done. nb:Got an error on each reboot about Microsoft security essentials error 0800ib3 something..(ignore4now)


Attached Files
File Type: txt Fixlog.txt (9.3 KB, 3 views)
File Type: txt JRT.txt (34.1 KB, 2 views)
File Type: txt AdwCleaner[S1].txt (9.1 KB, 4 views)
My System SpecsSystem Spec
25 Jul 2013   #7

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Restart the PC before you run RogueKiller

RogueKiller for 32bit <==== Download Link

RogueKiller for 64bit <==== Download Link

Click on one of the links above that goes with your Windows 7 bit versions

Save to the Desktop.

Close all windows and browsers

Right click on and choose

Press: SCAN

provide the RKreport.txt (Mode: Scan) in your reply.
My System SpecsSystem Spec
25 Jul 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Open notepad . Inside notepad paste the highlighted text below


@echo off
sc config MpsSvc start= auto
sc start MpsSvc
exit


Click on File select Save As
Location to save to : Desktop
File name: RestoreWindowsFirewallWin7.bat
Save as type : All Files

Click on Save button

On the desktop right click on RestoreWindowsFirewallWin7.bat select once its done restart the PC .

Note   Note

The command prompt will close on its own
My System SpecsSystem Spec
26 Jul 2013   #9

windows 7 64 bit OEM ultimate
 
 

ok

I missed the rogue kill step and did the restorewindowsfirewall step first by careless mistake.

Should I right click restorewindowsfirwwall7 again after I have done the roadkill step, do you think?
My System SpecsSystem Spec
26 Jul 2013   #10

windows 7 64 bit OEM ultimate
 
 

ok attached....should I run restorewin again??

Also should I delete these that came up in Rogue Killer? see attached


Attached Thumbnails
microsoft security essentials not working and windows update error-delete_rogue-killer..jpg  
Attached Files
File Type: txt RKreport[0]_S_07262013_110859.txt (2.0 KB, 1 views)
My System SpecsSystem Spec
Reply

 microsoft security essentials not working and windows update error




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