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Windows 7: How do I solve missing 'cleanup.dll' error ?


28 Jul 2013   #1
Nio

Windows 7 Professional x64
 
 
How do I solve missing 'cleanup.dll' error ?

Hi,
this error just came up this morning after I removed delta-search from both of my browsers,Internet Explorer and Google Chrome using adwcleaner. The problem start right after I run Malwarebytes. The whole desktop is not responding after an hour and I get blackscreen whenever I logon to my account. I solve this blackscreen problem by the help of this thread, http://http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/safe-mode-works-but-i-cant-log-on-to-the-normal/6e877026-3f55-4ca0-a458-aecdea54926e .

The only services that is being disabled is shown in this picture:

After I solved the blackscreen problem, I get this error which said:
[*]"There was a Problem Starting C:\ProgramData\Malwarebytes'anti malware\cleanup.dll"
[*]"The specified module could not be found"

And I click 'Okay'.

Whenever I enable the MBAM services, I always get this 'blackscreen'. Any idea on fixing it?

P.S Sorry for my bad grammar

My System SpecsSystem Spec
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28 Jul 2013   #2

Windows 7 Home Premium
 
 

Nio,

Please do the following...

Download the Farbar Recovery Scan Tool
Select the 64-bit version.

Save to the Desktop.
  • Double-click the downloaded file to run it.
  • When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply. <<---


The first time the tool is run, it also makes another log: Addition.txt
Also post the Addition.txt in your reply. <<---
My System SpecsSystem Spec
29 Jul 2013   #3
Nio

Windows 7 Professional x64
 
 

I forgot that we could attach some files...


Attached Files
File Type: txt FRST.txt (93.8 KB, 7 views)
File Type: txt Addition.txt (22.0 KB, 5 views)
My System SpecsSystem Spec
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29 Jul 2013   #4
Nio

Windows 7 Professional x64
 
 

-----
My System SpecsSystem Spec
29 Jul 2013   #5

Windows 7 Home Premium
 
 

Can you let us know what solved the issue? It may help someone in the future.

Thanks.
My System SpecsSystem Spec
30 Jul 2013   #6
Nio

Windows 7 Professional x64
 
 

Hi,
if you meant by the 'Blackscreen' issues,here are some of the ways to solve it:

First,press F8 when you see that booting screen right after you turn on you PC.(press repeatedly if nothing)

After that, use your keyboard to navigate to safe Mode with Networking and press Enter

Log on to your account (make sure its an admin account).

Open the 'Window' menu and type in 'msconfig'.

In the General tab, click the box Load startup items to untick it.

Click on Services tab, tick the Hide all Microsoft services at the bottom left.

Now, disable the MBAMScheduler and MBAMService and click OK.(If this doesn't work for you, try disable all of the services except for Microsoft services)

Reboot(Restart) you PC.

'Blackscreen' problem is solve.
My System SpecsSystem Spec
30 Jul 2013   #7
Nio

Windows 7 Professional x64
 
 

Hi,
I just get a new error if I tick the Load startup items in msconfig



Help pleasee.....
My System SpecsSystem Spec
30 Jul 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Double click the DDS icon on the Desktop then click the Run button to run the tool.

Place a check next to attach.txt and click Start . When done, DDS will open two logs
  • DDS.txt
  • Attach.txt

Save two logs onto your desktop and upload them with your reply

Note   Note
Don't zip attach.txt
My System SpecsSystem Spec
30 Jul 2013   #9
Nio

Windows 7 Professional x64
 
 

Here you go.


Attached Files
File Type: txt attach.txt (15.5 KB, 2 views)
File Type: txt dds.txt (28.4 KB, 2 views)
My System SpecsSystem Spec
30 Jul 2013   #10

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

RogueKiller for 32bit <==== Download Link

RogueKiller for 64bit <==== Download Link

Click on one of the links above that goes with your Windows 7 bit versions

Save to the Desktop.

Close all windows and browsers

Right click on and choose

Press: SCAN then click DELETE

provide the RKreport.txt (Mode: Scan) in your reply.

Restart the PC and run ESET

On
Hold down Control and click on ESET Online Scanner to open ESET OnlineScan in a new window
Click the button
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.

On or
Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
Right click on choose on your desktop
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.
My System SpecsSystem Spec
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 How do I solve missing 'cleanup.dll' error ?




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