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Windows 7: malware

05 Aug 2013   #1
pcspike

Windows 7 Ultimate
 
 
malware

I recently downloaded ‘Spybot’ to my laptop to safeguard from malware and realised that something other than Spybot was being installed. I quickly stopped the process by using the cancel button. However, when I now open any browser I have Popups and new ad pages opening automatically!
I have done all I can to rid my laptop of this but nothing seems to work, this includes the browser popup settings, and running Malwarebytes. I’ve also tried ‘Add Remove’ programs, but nothing is listed there other than my trusted installations.

I then went to System restore only to find that all the restore points have also vanished. Can anyone suggest any other options than I can try; I don’t really want to reinstall the system if I can help it.

I’m using Windows 7.


My System SpecsSystem Spec
.
05 Aug 2013   #2
NoN

Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
 
 

Welcome to Sevenforums!

Can you upload a screenshot of the process you have stopped? This could be handful for helpers.

PS: sometimes its hidding in the temporay internet files therefore you'll have to browse for a suspecious process there. It also install as portable process with no trace in add & remove programs. Quite hard to see the process!!
My System SpecsSystem Spec
05 Aug 2013   #3
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

PCspike welcome to Seven Forums

Please download the two programs below

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.



Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file



How To Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
.

05 Aug 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

pcspike

What version is your Windows 7 32-bit or 64-bit ?
My System SpecsSystem Spec
05 Aug 2013   #5
pcspike

Windows 7 Ultimate
 
 

Hi,

It's 64 bit
My System SpecsSystem Spec
05 Aug 2013   #6
pcspike

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by NoN View Post
Welcome to Sevenforums!

Can you upload a screenshot of the process you have stopped? This could be handful for helpers.

PS: sometimes its hidding in the temporay internet files therefore you'll have to browse for a suspecious process there. It also install as portable process with no trace in add & remove programs. Quite hard to see the process!!
Unfortunately I didn’t take that much notice at the time (silly of me now I know). Had a look in the temp files can’t see anything there for that date.
My System SpecsSystem Spec
05 Aug 2013   #7
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
05 Aug 2013   #8
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

pcspike

Have you done post #3 ?
My System SpecsSystem Spec
05 Aug 2013   #9
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

pcspike

I am not seeing anything being done
My System SpecsSystem Spec
05 Aug 2013   #10
pcspike

Windows 7 Ultimate
 
 

See attachments


Attached Files
File Type: txt AdwCleaner[S1].txt (5.7 KB, 4 views)
File Type: txt JRT.txt (2.3 KB, 3 views)
File Type: txt FRST.txt (42.1 KB, 5 views)
File Type: txt Addition.txt (26.4 KB, 5 views)
My System SpecsSystem Spec
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