malware

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  1. Posts : 41
    Windows 7 Ultimate
       #1

    malware


    I recently downloaded ‘Spybot’ to my laptop to safeguard from malware and realised that something other than Spybot was being installed. I quickly stopped the process by using the cancel button. However, when I now open any browser I have Popups and new ad pages opening automatically!
    I have done all I can to rid my laptop of this but nothing seems to work, this includes the browser popup settings, and running Malwarebytes. I’ve also tried ‘Add Remove’ programs, but nothing is listed there other than my trusted installations.

    I then went to System restore only to find that all the restore points have also vanished. Can anyone suggest any other options than I can try; I don’t really want to reinstall the system if I can help it.

    I’m using Windows 7.
      My Computer


  2. NoN
    Posts : 4,166
    Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
       #2

    Welcome to Sevenforums!

    Can you upload a screenshot of the process you have stopped? This could be handful for helpers.

    PS: sometimes its hidding in the temporay internet files therefore you'll have to browse for a suspecious process there. It also install as portable process with no trace in add & remove programs. Quite hard to see the process!!
      My Computer


  3. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #3

    PCspike welcome to Seven Forums

    Please download the two programs below

    AdwCleaner

    Click here AdwCleaner

    Click on Download Now button

    Save to the Desktop

    Right-click on AdwCleaner.exe and choose

    Click on Delete and confirm the prompt.



    Your computer will be rebooted automatically. A text file will open after the restart.

    Upload the log : The log file is at C:\AdwCleaner[Sn].txt


    Download Junkware Removal Toolkit

    Click here Junkware Removal Tool to download

    Drag the JRT.exe from the Downloads folder to your Desktop

    Right click JRT.exe and choose

    Once done upload the JRT.txt file



    How To Upload a File
    Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
      My Computer


  4. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #4

    pcspike

    What version is your Windows 7 32-bit or 64-bit ?
      My Computer


  5. Posts : 41
    Windows 7 Ultimate
    Thread Starter
       #5

    Hi,

    It's 64 bit
      My Computer


  6. Posts : 41
    Windows 7 Ultimate
    Thread Starter
       #6

    NoN said:
    Welcome to Sevenforums!

    Can you upload a screenshot of the process you have stopped? This could be handful for helpers.

    PS: sometimes its hidding in the temporay internet files therefore you'll have to browse for a suspecious process there. It also install as portable process with no trace in add & remove programs. Quite hard to see the process!!
    Unfortunately I didn’t take that much notice at the time (silly of me now I know). Had a look in the temp files can’t see anything there for that date.
      My Computer


  7. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #7

    Run Farbar Recovery Scan Tool


    64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

    Drag the FRST64.exe from the Downloads folder to your Desktop

    Right click on FRST64.exe and choose

    When the tool opens click Yes on the disclaimer window .

    Press Scan button.

    FRST will let you know when the scan is complete and has written the FRST.txt to file

       Note
    The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


    Please upload both logs in your reply.(FRST.txt and Addition.txt)

    FRST.txt and Addition.txt will be on the Desktop

    Upload a File
    Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
      My Computer


  8. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #8

    pcspike

    Have you done post #3 ?
      My Computer


  9. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #9

    pcspike

    I am not seeing anything being done
      My Computer


  10. Posts : 41
    Windows 7 Ultimate
    Thread Starter
       #10

    See attachments
    malware Attached Files
      My Computer


 
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