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Windows 7: SERIOUS security problem..Please assist me

07 Aug 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome Vivek. Let us know how it is running when it is done.


My System SpecsSystem Spec
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20 Aug 2013   #12
vivek pecqurel

windows 7 64 bit(home premium)
 
 
Suspicious activity. will replacing the HDD and modem help me ?

Previously i had reported of my laptop being used by a unknown person , resulting in various suspicious activities in my laptop. And as adviced by seven forum experts i did a format and reinstall the window again

But again my laptop is poping up unknown messages( attachment added) , and mouse cursor still moves resulting inthe mouse pad getting blocked and sometimes laptop freezes with a strange sound..

i tried to contact my antivirus support centre but till now no any help from them.

i am expecting a help u people out here. please help me and tell me whether i can get rid of this hacker if i change my HDD or modem as nothing seem to work. ?? please guys


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SERIOUS security problem..Please assist me-capture.png  
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20 Aug 2013   #13
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Start by changing the current password of the login account and also the router.

What were you doing that caused the error message to pop-up?
My System SpecsSystem Spec
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20 Aug 2013   #14
madcratebuilder

Win8/8.1,Win7-U64, Vista U64, uncounted Linux distor's
 
 

If you use a wireless router you may have someone close by tapping your signal. Change all your passwords and use wpa/wpa2 security. What type of connection do you have?
My System SpecsSystem Spec
20 Aug 2013   #15
bobafetthotmail

Win 7 Pro 64-bit 7601
 
 

that message seems to be browser rendering error, or anyway points to issues in the browser (Internet explorer?). Most of the code in the message is the code used to make websites.

Can you try changing browser?

Quote:
mouse cursor still moves resulting inthe mouse pad getting blocked
What do you mean for this? What does the cursor do exactly? By "mouse pad blocked" you mean it's not working or what?
My System SpecsSystem Spec
20 Aug 2013   #16
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by vivek pecqurel View Post
Previously i had reported of my laptop being used by a unknown person , resulting in various suspicious activities in my laptop. And as adviced by seven forum experts i did a format and reinstall the window again

But again my laptop is poping up unknown messages( attachment added) , and mouse cursor still moves resulting inthe mouse pad getting blocked and sometimes laptop freezes with a strange sound..

i tried to contact my antivirus support centre but till now no any help from them.

i am expecting a help u people out here. please help me and tell me whether i can get rid of this hacker if i change my HDD or modem as nothing seem to work. ?? please guys
But this is exactly the same problem that you had two weeks ago and you haven't said what happened after you did a clean install!
My System SpecsSystem Spec
20 Aug 2013   #17
vivek pecqurel

windows 7 64 bit(home premium)
 
 

Golden : I was doing nothing. the laptop was in still mode.

madcratebuilder : I don't use a wireless router. i use usb modem or somtimes mobile tethering.
My System SpecsSystem Spec
20 Aug 2013   #18
vivek pecqurel

windows 7 64 bit(home premium)
 
 

bobafetthotmail : i very rarely use internet explorer. and i use mozilla firefox up to date version. i never gt any such pop ups before.. and mouse cursor moves means, whenever the laptop is in still mode , the cursor moves of its own wthout touching the mouse. after that the mouse pad gets blocked , means it doesnt not work. it happens only when connected to the internet
My System SpecsSystem Spec
20 Aug 2013   #19
vivek pecqurel

windows 7 64 bit(home premium)
 
 

mitchell65 : After clean reinstall it worked fine, but after few days again the problem started..
My System SpecsSystem Spec
20 Aug 2013   #20
vivek pecqurel

windows 7 64 bit(home premium)
 
 

@Everyone, guys will changing the HDD or modem( internet connection provider) help me to get rid of this virus or hacker. because nothing seems effective against it. neither antivirus nor clean reinstall. After i posted this thread tday afternoon, the computer got freezed with a strange sound and i had to swith it off through main switch
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 SERIOUS security problem..Please assist me




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