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Windows 7: SERIOUS security problem..Please assist me

20 Aug 2013   #21
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Vivek, if you are still using that QuickHeal thing, no change/addition/alteration/modification/replacement is going to help you.

Have you got rid of QuickHeal during your clean install?

Like you, I am also from India, and I know about QuickHeal. It can catch 49 threats in a pendrive which is just unpacked and plugged in for the first time. A big time joke of an antivirus program it is.


My System SpecsSystem Spec
.
21 Aug 2013   #22
bobafetthotmail

Win 7 Pro 64-bit 7601
 
 

Quote   Quote: Originally Posted by vivek pecqurel View Post
@Everyone, guys will changing the HDD or modem( internet connection provider) help me to get rid of this virus or hacker.
No. Even buying a new laptop won't help if you don't defend it properly from virus.

Getting a good antivirus program would go a long way though, if Arc is correct. Avira makes a good free antivirus. Here the download page. during installation choose the "secure start" option when asked.

Also, what do you use to connect to the internet? Is the laptop connected to the modem with a cable or wireless? Wireless can be unsafe if not configured well, and we can help you to configure it if you give the brand and model of the wireless device you are using.

What I would do in the meantime is downloading the bit-defender rescue cd and run it to clear the infection. This tutorial


Or running dban and then clean reinstalling again, and then installing Avira with the "secure start" option.
My System SpecsSystem Spec
21 Aug 2013   #23
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Hello vivek pecqurel. Please do as Arc suggested and get rid of Quick Heal.<period. How do you know someone else is using your laptop? How do you know movies were downloaded? Quick Heal may have planted a bot or setup an account for itself.

As per Golden's idea, change, or add a password, to your account(s).
My System SpecsSystem Spec
.

21 Aug 2013   #24
vivek pecqurel

windows 7 64 bit(home premium)
 
 

Quote   Quote: Originally Posted by Arc View Post
Vivek, if you are still using that QuickHeal thing, no change/addition/alteration/modification/replacement is going to help you.

Have you got rid of QuickHeal during your clean install?

Like you, I am also from India, and I know about QuickHeal. It can catch 49 threats in a pendrive which is just unpacked and plugged in for the first time. A big time joke of an antivirus program it is.
Thanks a lot arc. will get rid of this shitheal. btw it will be great if you cud suggest me good antivirus.. anyway thanks a lot for your help
My System SpecsSystem Spec
21 Aug 2013   #25
vivek pecqurel

windows 7 64 bit(home premium)
 
 

Quote   Quote: Originally Posted by bobafetthotmail View Post
Quote   Quote: Originally Posted by vivek pecqurel View Post
@Everyone, guys will changing the HDD or modem( internet connection provider) help me to get rid of this virus or hacker.
No. Even buying a new laptop won't help if you don't defend it properly from virus.

Getting a good antivirus program would go a long way though, if Arc is correct. Avira makes a good free antivirus. Here the download page. during installation choose the "secure start" option when asked.

Also, what do you use to connect to the internet? Is the laptop connected to the modem with a cable or wireless? Wireless can be unsafe if not configured well, and we can help you to configure it if you give the brand and model of the wireless device you are using.

What I would do in the meantime is downloading the bit-defender rescue cd and run it to clear the infection. This tutorial


Or running dban and then clean reinstalling again, and then installing Avira with the "secure start" option.
i use usb modem data card bro,. i don't use wireless router. anyway i will change my antivirus program.. thanks to you guys
My System SpecsSystem Spec
21 Aug 2013   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you want to pay for the antivirus, go for Eset Smart Security.

For free AV programs, MSE, Avast and Avira are good .... as good as any paid AV.

But who is the other persons using your computer? I think you should control their online activities using it.
My System SpecsSystem Spec
21 Aug 2013   #27
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

vivek pecqurel

Run the tool below

Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
21 Aug 2013   #28
vivek pecqurel

windows 7 64 bit(home premium)
 
 

Quote   Quote: Originally Posted by bobafetthotmail View Post
Quote   Quote: Originally Posted by vivek pecqurel View Post
@Everyone, guys will changing the HDD or modem( internet connection provider) help me to get rid of this virus or hacker.
No. Even buying a new laptop won't help if you don't defend it properly from virus.

Getting a good antivirus program would go a long way though, if Arc is correct. Avira makes a good free antivirus. Here the download page. during installation choose the "secure start" option when asked.

Also, what do you use to connect to the internet? Is the laptop connected to the modem with a cable or wireless? Wireless can be unsafe if not configured well, and we can help you to configure it if you give the brand and model of the wireless device you are using.

What I would do in the meantime is downloading the bit-defender rescue cd and run it to clear the infection. This tutorial


Or running dban and then clean reinstalling again, and then installing Avira with the "secure start" option.
Quote   Quote: Originally Posted by Britton30 View Post
Hello vivek pecqurel. Please do as Arc suggested and get rid of Quick Heal.<period. How do you know someone else is using your laptop? How do you know movies were downloaded? Quick Heal may have planted a bot or setup an account for itself.

As per Golden's idea, change, or add a password, to your account(s).
yes bro, i will remove quickheal as suggested by arc.
My System SpecsSystem Spec
21 Aug 2013   #29
vivek pecqurel

windows 7 64 bit(home premium)
 
 

Quote   Quote: Originally Posted by Arc View Post
If you want to pay for the antivirus, go for Eset Smart Security.

For free AV programs, MSE, Avast and Avira are good .... as good as any paid AV.

But who is the other persons using your computer? I think you should control their online activities using it.
i will go for avast. and i don't have any idea who was/is the person accessing my pc. i dnt know at which time my laptop is accessed. its like when m connected to fb or gmail, it used to happen. i knew its existence when porn were downloaded and saved in my laptop witout my knowledge
My System SpecsSystem Spec
21 Aug 2013   #30
vivek pecqurel

windows 7 64 bit(home premium)
 
 

Quote   Quote: Originally Posted by VistaKing View Post
vivek pecqurel

Run the tool below

Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
hey, thanks for your reply will try it and hope this helps me out
My System SpecsSystem Spec
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 SERIOUS security problem..Please assist me




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