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Windows 7: SERIOUS security problem..Please assist me

05 Aug 2013   #1

windows 7 64 bit(home premium)
 
 
SERIOUS security problem..Please assist me

Dear friends and all.

From last few days, i believe my laptop is being used by another person( not my family member, might be unknown person to me.

this happens as soon as my laptop gets connected to internet
and i have a regularly updated version of quick heal antivirus.
I frequently check for malwares and spywares through quickheal

why is it happening so ?
some instances i observed were :
> 18+ videos and illegal stuffs downloaded without my knowledge.
> cursor moves when i keep it still
> Internet gets disconnected frequntly
> automatic shutdown even when battery is full

I used to ignore this stuff but few days back my facebook account got compromised.

What should i do friends please help me. i am not able to use my pc freely and living everyday with a fear inside


My System SpecsSystem Spec
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05 Aug 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Do a clean reinstall. (Suggesting it, as infections are removable, but that is time consuming and it may get back).
Clean Reinstall - Factory OEM Windows 7

Make your user account password protected. Let the others use the guest account only.
Guest Account - Turn On or Off

Reset the password of your facebook, email and all. Change the PIN of your cards too, if you used them for any online shopping within this time.

Over all of it, QuickHeal is a crap. Decide for any other AV program. If you want to pay for it, go for Eset. If you want to use it in free, use Microsoft Security Essentials - Microsoft Windows
My System SpecsSystem Spec
05 Aug 2013   #3

Windows 7 Ultimate x64
 
 

Have you ever given anyone remote access to your machine, e.g. Team Viewer / My Logon?

Is your computer on any network besides the internet?

It sounds like someone has remote access, this will require a server running for them on your machine, your antivirus either recognises it as trusted software or it simply isnt found under its database (or heuristics if enabled).

Try this link for anonline virus scan Free Virus Scan | Online Virus Scanner from ESET
My System SpecsSystem Spec
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05 Aug 2013   #4

Windows 7 Home Premium x64
 
 

Run TDSSkiller in case of rootkit infections. A clean reinstall will not purge anything in the boot sector.
My System SpecsSystem Spec
06 Aug 2013   #5

windows 7 64 bit(home premium)
 
 

Quote   Quote: Originally Posted by Arc View Post
Do a clean reinstall. (Suggesting it, as infections are removable, but that is time consuming and it may get back).
Clean Reinstall - Factory OEM Windows 7

Make your user account password protected. Let the others use the guest account only.
Guest Account - Turn On or Off

Reset the password of your facebook, email and all. Change the PIN of your cards too, if you used them for any online shopping within this time.

Over all of it, QuickHeal is a crap. Decide for any other AV program. If you want to pay for it, go for Eset. If you want to use it in free, use Microsoft Security Essentials - Microsoft Windows
Clean reinstall is the only option left but it will take more time..
My System SpecsSystem Spec
06 Aug 2013   #6

windows 7 64 bit(home premium)
 
 

My System SpecsSystem Spec
06 Aug 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi Vivek, go for TDSSKiller right now, as if the infection is in the BIOS a clean install will not be really helpful as Diosoth suggested.

After running that, let us know the results and opt for a clean reinstall.
My System SpecsSystem Spec
06 Aug 2013   #8

windows 7 64 bit(home premium)
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi Vivek, go for TDSSKiller right now, as if the infection is in the BIOS a clean install will not be really helpful as Diosoth suggested.

After running that, let us know the results and opt for a clean reinstall.
Hey, Arc, sorry for the late reply.
Btw, i ran the TDSKiller and found 0 threats. What should i do the next ?
My System SpecsSystem Spec
06 Aug 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by vivek pecqurel View Post
i ran the TDSKiller and found 0 threats. What should i do the next ?
So we may assume that the system is free from any bootkit - rootkit.

Now go for a Clean Reinstall - Factory OEM Windows 7 .
My System SpecsSystem Spec
07 Aug 2013   #10

windows 7 64 bit(home premium)
 
 

thanks bro, thanks for assisting me .
My System SpecsSystem Spec
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 SERIOUS security problem..Please assist me




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