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Windows 7: ADMIN ACCOUNT DISABLED BY VIRUS WHT TO DO??

06 Aug 2013   #1

Windows 7 ultimate X86(32bit)
 
 
ADMIN ACCOUNT DISABLED BY VIRUS WHT TO DO??

whenever i try to edit user group/create administrator group/or try to install exe files
an error occured that u need administrative previliged to do this, also when i try to run cmd(unable to run as administartor)
to start any exe file or try to use command "net user administartor /aactive:yes" system error 5 occur
i cant even run my computer in safe mode as administrator as it asking for password whic i never set BUt
another user created automaticallly name "ltffzxacbelc" created through whic i m able to login but do not have admin right
even my antivirus is disbaled by this user
PLSSS hel me guyyysss
thank uuuu


My System SpecsSystem Spec
.

06 Aug 2013   #2

Windows 7 Home Premium
 
 

nikhilrdm,

Let's use the following and see if we can get to the root of the problem...


Please plug a USB flash drive into a clean computer.
Go to Start > Computer
Double-click Computer, and select the flash drive.
Right-click and select: Format
Press Start on the Format prompt.
Remove when done.

You may want to print these instructions so you can have access to follow
Also, you may want to read them once before you apply them.

Go to the Farbar Recovery Scan Tool Download
Select the download that applies to your system. (32-bit)
Save the program to the >> USB flash drive.

Next, plug the flash drive into the problem computer.



Start the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select your language settings, and click: Next
  • Select your User account and click: OK (If you did not set a password, leave blank.)
On the System Recovery Options menu you get the following options:
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Scan your computer's memory for errors
  • Command Prompt
Select Command Prompt
  • In the Command window, at the blinking cursor type notepad and press: Enter
  • In Notepad, under the File menu select: Open
  • Double-click Computer, find the flash drive letter, remember what letter it is, click on it, and press: Open
  • Close out of Notepad.
  • Click the Command window
  • Type g:\frst.exe, and press: Enter
    Note: Replace the drive letter g with the drive letter of your flash drive!
  • The tool starts and prepares to run. Follow the prompts.
  • Click Yes to the disclaimer.
  • Press: Scan
When done, the program saves the FRST.txt report, on the flash drive.


Close Notepad, then, click the Command Prompt window, and type exit, and press: Enter

Back at the System Recovery Options, press: ShutDown.

Remove the USB flash drive from the infected computer, and plug it into the good computer.

Please provide the FRST.txt report, located on the USB flash drive, in your reply.



Next, download Farbar Service Scanner

Save to the Desktop
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press: Scan
  • FSS creates a log, FSS.txt, on the Desktop.
Please provide the FSS.txt in your reply.

Thanks!
My System SpecsSystem Spec
Reply

 ADMIN ACCOUNT DISABLED BY VIRUS WHT TO DO??




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