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Windows 7: Windows Security Center


10 Aug 2013   #1

Windows 7 Home Premium
 
 
Windows Security Center

Hi

I have had problems with the PUP virus and seem to have finally prevented it starting but now I can't start the Windows Security Center or Update service.

I have opened 'SERVICES.MSC' and both are flagged as Automatic (Delayed Start) but when I double click Security Center and try to start I get the message:

Windows cold not start Security Center service on local computer

Error 1068: The dependency service or group failed to start

Hope someone can help

Regards ken.


My System SpecsSystem Spec
.

10 Aug 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Download both of the programs below and save it to your flash drive on a computer that could download . Drag both of the apps to your desktop to Run the two programs on the PC you're having an issue with .

Farbar Recovery Scan Tool

32-bit Version OS Farbar Recovery Scan Tool
Right click on FRST.exe and choose

64-Bit Version OS Farbar Recovery Scan Tool x64
Right click on FRST64.exe and choose
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt



Farbar Service Scanner
Click here Downloading Farbar Service Scanner to DOWNLOAD

Right click on FSS.exe and choose
Place a check next to the following options
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender
Press: Scan


Note   Note
All three text files FRST.txt , Additional.txt , and FSS.txt will be located inside your flash drive


How To Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
10 Aug 2013   #3

Windows 7 Home Premium
 
 
Text Files

Thanks for reply VistaKing.

Hope I got things right.


Attached Files
File Type: txt Addition.txt (28.9 KB, 2 views)
File Type: txt FRST.txt (22.7 KB, 4 views)
File Type: txt FSS.txt (3.2 KB, 3 views)
My System SpecsSystem Spec
.


10 Aug 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Open Notepad . Inside Notepad paste the highlighted text inside notepad


start
HKLM\...\Winlogon: [Shell] [x ] () <=== ATTENTION
HKCU\...\Run: [ASRockOCTuner] - [x]
HKCU\...\Run: [ASRockIES] - [x]
HKCU\...\Run: [zASRockInstantBoot] - [x]
AppInit_DLLs: [0 ] ()
end


Click on File ====> Save As

File Name : Fixlist.txt

Save as type : All Files

Location : Desktop

Click on the [Save] button .

Open FRST tool again from the Desktop and click on the [Fix] button . Once complete it will create a new log called Fixlog.txt . Upload the new log created in your reply . It should be on the desktop .

Then run the two tools below

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.



Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt

Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file
My System SpecsSystem Spec
11 Aug 2013   #5

Windows 7 Home Premium
 
 

Phew - Hard work VistaKing.

The JRT program just seemed to start and run with no input from me so no chance to start as administrator but did say administrator in the top left of program window.

Hope all is as you instructed.


Attached Files
File Type: txt Fixlog.txt (767 Bytes, 5 views)
File Type: txt AdwCleaner[S3].txt (11.5 KB, 4 views)
File Type: txt JRT.txt (3.4 KB, 3 views)
My System SpecsSystem Spec
11 Aug 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

On Internet Explorer
Hold down Control and click on ESET Online Scanner to open ESET OnlineScan in a new window
Click the button
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.

Or

On Firefox or Google Chrome
Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
Right click on choose on your desktop
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.

Once you're done run

Malwarebytes

Download Link MalwareBytes

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )



Update the definitions and do a full scan

On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.

Log looks like this : mbam-log-yyyy-mm-dd

Log located : C:\Users\{Your UserName}\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs or C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs
My System SpecsSystem Spec
12 Aug 2013   #7

Windows 7 Home Premium
 
 

Thought I had got rid of PUP.

Is this bad news?


Attached Files
File Type: txt mbam-log-2013-08-12 (09-07-02).txt (4.5 KB, 3 views)
File Type: txt ESETScan.txt (115 Bytes, 2 views)
My System SpecsSystem Spec
12 Aug 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

<==== Download Link


<==== Download Link

Click on one of the links above that goes with your Windows 7 bit versions

Save to the Desktop.

Close all windows and browsers

Right click on and choose

Press: SCAN

provide the RKreport.txt (Mode: Scan) in your reply.
My System SpecsSystem Spec
12 Aug 2013   #9

Windows 7 Home Premium
 
 

Thanks for your persistence VistaKing.


Attached Files
File Type: txt RKreport[0]_S_08122013_211721.txt (3.8 KB, 4 views)
My System SpecsSystem Spec
12 Aug 2013   #10

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Rerun RogueKiller and select Delete . Once that is done restart the PC . Download a new copy of FRST place it on the Desktop . right click in the frst.exe select Run as administrator click on Scan and upload the new FRST.txt log .
My System SpecsSystem Spec
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 Windows Security Center




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