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Windows 7: My IE 10 browser has been hijacked

12 Aug 2013   #1
webgal318

Windows Seven Home Premium 64 Bit
 
 
My IE 10 browser has been hijacked

Thank goodness I have the Chrome browser.
My IE will not open pages.
When I place my cursor in the address bar and enter any address (e.g.: google.com), the cursor jumps back to the beginning of the address and nothing happens.

I have done a full scan with MSE: nothing found
Ran ADW cleaner and I am getting a "clean" report.

Thank you.

SR


My System SpecsSystem Spec
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13 Aug 2013   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by webgal318 View Post
When I place my cursor in the address bar and enter any address (e.g.: google.com), the cursor jumps back to the beginning of the address and nothing happens.
To be honest, that doesn't sound typical of malware, more a problem with IE. Try the following:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
13 Aug 2013   #3
webgal318

Windows Seven Home Premium 64 Bit
 
 
SFC reports no problems

As the subject line states there were no problems found when I ran the command sfc /scannow.

I just clicked on the gear icon after launching IE and the "about IE" is grayed out so I am not even sure what version of IE I am working with.

Again, thanks for your help.

SR
My System SpecsSystem Spec
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13 Aug 2013   #4
webgal318

Windows Seven Home Premium 64 Bit
 
 
My IE 10 is now working

I am not sure how my IE got messed up but while patiently waiting for a reply, I clicked on Internet Options-->Advanced-->clicked reset button. I am now using IE but won't mark this issue as solved until I hear from you.

SR
My System SpecsSystem Spec
13 Aug 2013   #5
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Download DDS from one of these links:
DDS.com
DDS.pif
  • Disable any script blocking protection
  • Double click the dds icon to run the tool. <--Use IE to run this
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
My System SpecsSystem Spec
13 Aug 2013   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Sounds OK to me, but do follow Jacee's suggestion.....it wont take long and will give you peace of mind.
My System SpecsSystem Spec
15 Aug 2013   #7
webgal318

Windows Seven Home Premium 64 Bit
 
 
Log files: attach and dds

Here they are! Thank you!

Thank you.

SR


Attached Files
File Type: txt dds.txt (27.2 KB, 10 views)
File Type: txt attach.txt (12.2 KB, 4 views)
My System SpecsSystem Spec
16 Aug 2013   #8
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

If you use Java, it needs to be updated. (JRE) 7u25
Uninstall all old versions.
Java SE Downloads
My System SpecsSystem Spec
25 Aug 2013   #9
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

FitbitConnectService is an unwanted service! .... it's connected with"Searchscopes", which is a browser 'hijacker'.

Download AdWareCleaner AdwCleaner Download
or from here Téléchargements - Outils de Xplode - AdwCleaner
to your desktop
1.Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
2.Click on Delete button.
3.Confirm each time with OK.
4.Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
My System SpecsSystem Spec
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 My IE 10 browser has been hijacked




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