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Windows 7: Computer won't boot after using Defender offline

13 Aug 2013   #11
friedpasta

Infected is Win7 home premium 64 bit (clean is Vista home premium 32)
 
 

Thanks! I have to step away from the computer for a little awhile, will run it when I return and post that log. Thanks for your patience.


My System SpecsSystem Spec
.
13 Aug 2013   #12
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

You're welcome. Take your time.
My System SpecsSystem Spec
13 Aug 2013   #13
friedpasta

Infected is Win7 home premium 64 bit (clean is Vista home premium 32)
 
 

So sorry, I'm afraid I was away much longer than expected. I've run the TDSSkiller. I had to split it and paste into more than one post.

******************************

(removed log)
My System SpecsSystem Spec
.

13 Aug 2013   #14
friedpasta

Infected is Win7 home premium 64 bit (clean is Vista home premium 32)
 
 

*edit*
My System SpecsSystem Spec
13 Aug 2013   #15
friedpasta

Infected is Win7 home premium 64 bit (clean is Vista home premium 32)
 
 

I'm sorry, this just isn't working well! And is too long for so many cut and paste actions. Do you know how I might get it to attach as a file? The attachments button doesn't activate and I've tried all the tricks I know. Sorry for my ignorance about such details
My System SpecsSystem Spec
13 Aug 2013   #16
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

To Upload the file do this

Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
13 Aug 2013   #17
friedpasta

Infected is Win7 home premium 64 bit (clean is Vista home premium 32)
 
 

Trying again...


Attached Files
File Type: txt TDSSKiller.2.8.18.0_13.08.2013_20.27.52_log.txt (267.4 KB, 2 views)
My System SpecsSystem Spec
13 Aug 2013   #18
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Rerun TDSSKILLER


on

20:31:48.0441 6140 \Device\Harddisk0\DR0 ( TDSS File System ) - skipped by user
20:31:48.0441 6140 \Device\Harddisk0\DR0 ( TDSS File System ) - User select action: Skip

Change it from Skip to Delete

It will ask you to restart the PC to remove . Once you're back onto your desktop download the tool below and run them one at a time

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.



Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt

Download Junkware Removal Toolkit

Click here Junkware Removal Tool to download

Drag the JRT.exe from the Downloads folder to your Desktop

Right click JRT.exe and choose

Once done upload the JRT.txt file
My System SpecsSystem Spec
13 Aug 2013   #19
friedpasta

Infected is Win7 home premium 64 bit (clean is Vista home premium 32)
 
 

Just to be clear - do you mean on the "threats detected" page, which comes up after the scan? It says on that page

TDDS File System
Physical Drive:\Device\Harddisk0\DR0
Suspicious object, medium risk

-with the dropdown beside it to choose skip, copy to quarantine, or delete. Change that to delete and continue?
My System SpecsSystem Spec
13 Aug 2013   #20
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Exactly change it from Skip to Delete on the drop down menu and click on Continue .
My System SpecsSystem Spec
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 Computer won't boot after using Defender offline




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