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Windows 7: Computer won't boot after using Defender offline

14 Aug 2013   #41
friedpasta

Infected is Win7 home premium 64 bit (clean is Vista home premium 32)
 
 

Now that I want it to come up - it won't. Of course. It was a smallish box that quickly popped up and disappeared so fast when opening Firefox that I couldn't read the whole thing, just saw the "congratulations" line and a paragraph of something.

Firefox has always been a problem on this computer, according to my son. It says it's outdated and needs to update, but I'm about afraid, lol.


My System SpecsSystem Spec
.
14 Aug 2013   #42
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Lets see something. Right click on Firefox select Properties . Inside the Properties window click on the Shortcut tab inside the Target section it should say only this "C:\Program Files\Mozilla Firefox\firefox.exe" if it has anything after that delete everything after Firefox.exe .
My System SpecsSystem Spec
14 Aug 2013   #43
friedpasta

Infected is Win7 home premium 64 bit (clean is Vista home premium 32)
 
 

No, it just says this, but I don't know what the (x86) means...

C:\Program Files (x86)\Mozilla Firefox\firefox.exe"
My System SpecsSystem Spec
.

14 Aug 2013   #44
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

You have a 64-bit OS . On 64 bit OSes you will have two C:\Program Files folders one will be C:\Program Files for 64 bit software and the other will be C:\Program Files (x86) for 32-bit software. Firefox is a 32bit software so it installs in the 32 bit Programs Folder .
My System SpecsSystem Spec
14 Aug 2013   #45
friedpasta

Infected is Win7 home premium 64 bit (clean is Vista home premium 32)
 
 

I also just got a box that popped up wanting authentification with user/password when trying a google search on firefox. Said:

A username and password are being requested by http://loadingresource.matt.xinstaller.com. The site says: "Password protected area"
My System SpecsSystem Spec
14 Aug 2013   #46
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Ok lets download a new copy of FRST64 .


Farbar Recovery Scan Tool

64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
14 Aug 2013   #47
friedpasta

Infected is Win7 home premium 64 bit (clean is Vista home premium 32)
 
 

ok.


Attached Files
File Type: txt Addition.txt (19.4 KB, 4 views)
File Type: txt FRST.txt (32.6 KB, 5 views)
My System SpecsSystem Spec
14 Aug 2013   #48
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Uninstall these software

PC Fix Speed
McAfee Security Scan Plus

Use RevoUninstaller to remove these programs

RevoUninstaller Free Version download For 32-bit OS
RevoUninstaller Pro 30-Day Trial Version download For 64-Bit OS

Double click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Advanced option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Click Select All buttons then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

Note   Note
If the free version of RevoUninstaller doesn't show the program you would need to download and install the 30-Day trial of RevoUninstaller Pro which will be able to remove 64-bit programs
My System SpecsSystem Spec
14 Aug 2013   #49
friedpasta

Infected is Win7 home premium 64 bit (clean is Vista home premium 32)
 
 

Ok. It popped up with "failed" partly through PCfix but then it appeared to complete the removal process of both.
My System SpecsSystem Spec
14 Aug 2013   #50
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run a scan with MSE
My System SpecsSystem Spec
Reply

 Computer won't boot after using Defender offline




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