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#1
Possible Zeroaccess infection: denied access to MSE, update error
Hey guys, I am having some problems here on my girlfriends laptop (Win 7 Home Premium 64 bit) and believe it may be infected with “zeroaccess”. Her work computer had a virus on it last week, and she uses her personal laptop to connect to that work computer when she’s out of the office (she uses onboard remote by Adaptive Solutions to connect). We cannot run Microsoft security essentials anymore (access denied) and cannot update (windows update error code 80070005). I downloaded and ran TDSkiller, but it did not show any viruses. I did do a scan with that Farbar and attached the 2 reports. Any help ID'ing what is going on would be greatly appreciated!
Update: Still working the issue, but decided to take the hard drive out, connect it to another computer via USB cables, and do a complete scan of the HD. As soon as I started the scan it already notified me that the preliminary scan found malicious and possibly unwanted software, but did not report what they were. Will update with results (looks like it’s going to take hours).