explorer will not start after having ukash virus


  1. Posts : 2
    windows 7 home premium 64
       #1

    explorer will not start after having ukash virus


    last week i got the ukash virus. i did a restore point, ran several malware detection progams and have got rid of the virus but now explorer will not start flashes white then disappears.
    i think the problem is some files were corrupted.
    this is the missing files how do i find then and reinstall
    any help appreciated thanks


    Summary:
    Seconds executed: 2782
    Found 9 errors
    CBS MUM Missing Total count: 9

    Unavailable repair files:
    servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.2.9200.16521.mum
    servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~~6.2.9200.16521.mum
    servicing\packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~10.2.9200.16521.mum
    servicing\packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~10.2.9200.16521.mum
    servicing\packages\Microsoft-Windows-InternetExplorer-Package-MiniLP~31bf3856ad364e35~amd64~en-US~10.2.9200.16521.mum
    servicing\packages\Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521.mum
    servicing\packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~10.2.9200.16521.mum
    servicing\packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~10.2.9200.16521.mum
    servicing\packages\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521.mum
    servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~en-US~6.2.9200.16521.cat
    servicing\packages\Microsoft-Windows-ImageBasedSetup-IE-Package-Base-Downlevel~31bf3856ad364e35~amd64~~6.2.9200.16521.cat
    servicing\packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~10.2.9200.16521.cat
    servicing\packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~10.2.9200.16521.cat
    servicing\packages\Microsoft-Windows-InternetExplorer-Package-MiniLP~31bf3856ad364e35~amd64~en-US~10.2.9200.16521.cat
    servicing\packages\Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521.cat
    servicing\packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~10.2.9200.16521.cat
    servicing\packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~10.2.9200.16521.cat
    servicing\packages\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521.cat
    Last edited by becsd; 30 Aug 2013 at 05:03. Reason: b
      My Computer


  2. Posts : 2,470
    Windows 7 Home Premium
       #2

    becsd,

    Hmmmm....A file with the extension .mum is an update file that contains information Windows Update uses to execute a patch on your computer. I'm not sure that is the problem...

    Can you provide where the report you posted came from? Was it generated by a specific tool?


    On the explorer.exe issue, let's try the following:

    Press the keys: Ctrl, Shift and Esc at the same time.

    When Task Manager appears, click the Applications tab, and select: New Task
    Type cmd.exe into the Run box, and click: OK

    At the blinking cursor of the Command Prompt, type the following text inside the quote box (do not copy the word Quote):

    rename %systemroot%\system32\ explorer.exe x2explorer.exe
    Press: Enter

    Close the Command Prompt.

    When done renaming explorer.exe at the Command Prompt, press Alt and Tab to return to the Task Manager.
    Click: New Task

    Into the dialogue box, type: regedit

    Click OK to open Registry Editor.
    In Registry Editor...
    Expand the following key by clicking on the > to the left of each of the following:

    >HKEY_LOCAL_MACHINE
    >SOFTWARE
    >Microsoft
    >Windows NT
    >Current Version
    Winlogon

    When you get to Winlogon, click on it, and in the right panel, right-click: Shell
    Select: Modify
    Enter: x2explorer.exe into the Value data
    Click: OK

    Restart the computer.

    Tap the F8 key as the computer restarts, and use the arrows on your keyboard to select:
    Safe Mode with Networking
    Press: Enter

    Now, follow up with Malwarebytes Anti-Malware:
    Download: Malwarebytes Anti-Malware Download
    Save to the Desktop
    Right-click the downloaded MBAM file, and select: Run as Administrator

    When the installation begins, follow the prompts in the setup process.
    Do not make any changes to default settings, and, when the program has finished installing, make sure only the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware options are checked.
    Uncheck: Enable free trial of Malwarebytes Anti-Malware PRO
    Click on the Finish button.

    If an update is found, the program automatically updates itself.
    At the program console, on the Scanner tab, and select: Perform Full Scan
    When the Select the Drives to scan appears, make sure all drives (except CD-Rom, DVD) are selected.

    Next, click on the Scan button.

    When the Malwarebytes scan is completed, click on: Show Results
    When presented with a screen showing the malware detected, make sure everything is Checked, and click on: Remove Selected

    When removal is completed, a report opens in Notepad.
    Please copy/paste the entire contents of the MBAM report in your reply

    :INFO: Restart your computer once again, and allow Windows to boot normally.

    Right-click Start, then click: Open Windows Explorer
    Navigate to the Windows folder.

    Find and right-click x2explorer.exe, then select: Rename
    Type explorer.exe, then press Enter to save your changes.

    Next, press the Windows key and the R key at the same time.
    At the Run prompt, type regedit into the Open box.
    Click OK

    Return to the Winlogon Registry entry (as above).
    Change the Value data field in Shell back to: explorer.exe
    Click: OK

    Restart your computer.

    Any progress?
      My Computer


  3. Posts : 2
    windows 7 home premium 64
    Thread Starter
       #3

    hi,
    when i tried to rename it came up with: system cannot find the file specified
    i also forgot to say after having the virus explorer wasn't running properly so i tried uninstalling and reinstalling explorer and now it wont reintstall
    thanks
      My Computer


  4. Posts : 2,470
    Windows 7 Home Premium
       #4

    Give this a whirl...

    Before renaming the explorer.exe file in the Command Prompt, please do the following:

    Open Task Manager
    Click the Processes tab
    Look for and right-click explorer.exe
    Click: End Process

    Retry the steps above.


    ...after having the virus explorer wasn't running properly so i tried uninstalling and reinstalling explorer and now it wont reinstall
    On this issue, are you talking about your Browser, Internet Explorer?
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 09:39.
Find Us