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Windows 7: separating a specific file from real-time protection of an anti-virus

03 Sep 2013   #1

windows 7 Ultimate X86
 
 
separating a specific file from real-time protection of an anti-virus

Hello,

I have a software. There is one file into that which the anti-virus considers it as a malware while it's not. And every time I want to run that software I have to disable the anti-virus temporarily and after exiting from that software again enable the anti-virus real-time protection.

My question is that, is there a way to separate that file from scanning of real-time protection of anti-viruses like NOD32 & Kaspersky?

Thanks in advance.


My System SpecsSystem Spec
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03 Sep 2013   #2

Windows 7 Home Premium
 
 

It would help to know the name of the AntiVirus program.

Normally, in the Settings of an AV, there is an option to Exclude a file, or files.
My System SpecsSystem Spec
04 Sep 2013   #3

windows 7 Ultimate X86
 
 

The Anti-viruses I use are Kaspersky Internet security 2013 on a PC and NOD32 version 4 on another one. You think is there that option in both of them?
My System SpecsSystem Spec
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04 Sep 2013   #4
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by khoshtipi View Post
Hello,

I have a software. There is one file into that which the anti-virus considers it as a malware while it's not. And every time I want to run that software I have to disable the anti-virus temporarily and after exiting from that software again enable the anti-virus real-time protection.

My question is that, is there a way to separate that file from scanning of real-time protection of anti-viruses like NOD32 & Kaspersky?

Thanks in advance.
Post the file being flagged so we can look at it. Is it a pirated software, keygen, or registry hack?
Runnig two real-time AV will almost always cause issues, they try to remove each other.
My System SpecsSystem Spec
04 Sep 2013   #5

windows 7 Ultimate X86
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Quote   Quote: Originally Posted by khoshtipi View Post
Hello,

I have a software. There is one file into that which the anti-virus considers it as a malware while it's not. And every time I want to run that software I have to disable the anti-virus temporarily and after exiting from that software again enable the anti-virus real-time protection.

My question is that, is there a way to separate that file from scanning of real-time protection of anti-viruses like NOD32 & Kaspersky?

Thanks in advance.
Post the file being flagged so we can look at it. Is it a pirated software, keygen, or registry hack?
Runnig two real-time AV will almost always cause issues, they try to remove each other.
I threw that software away, but as much as I can remember the file had an extension like .NPT or something like that. I don't know it was registry hack or not but what is important for me is how to exclude a specific file from AV and the issue is this. As I in my previous post said each one of those two AVs (kaspersky and nod32) is running on a separate PC, one on my office PC and another one on my home PC. I'm aware that running more than one AV on one PC causes issues.
My System SpecsSystem Spec
04 Sep 2013   #6

Windows 7 Home Premium
 
 

Got me confused, if you uninstalled and got rid of the software which contained a file that your AV was detecting as malware, why would the AV be still detecting the file?

Quote:
I have a software...
Quote:
I threw that software away...
Which one is it??



If you want to have your AV exclude a file, you need to go into its settings, and select the option to exclude. Each AV is different.

If this file is flagged as malware does not go away, please provide the name and path of the file, so we can determine if further actions are required.
My System SpecsSystem Spec
04 Sep 2013   #7

windows 7 Ultimate X86
 
 

@cottonball: I have threw the software now and naturally the AV doesn't have any message about it, but I want to don't face this problem in future. Now I know that you said the answer is in setting, but couldn't find that menu to exclude the file in the setting, do you know the path of it in (e.g.) kaspersky?
My System SpecsSystem Spec
04 Sep 2013   #8

Windows 7 Pro. 64/SP-1
 
 

khoshtipi I'm probably easiest to confuse of all the members that are posting.
Please bear with me.
You have had two quality anti virus programs stop you from downloading and using this secret program you have chosen and now you want to know how to by pass your security programs so you can use this secret program.

Do I understand your request?

It would be very helpful if you could let us know what program you are trying to get your security programs to ignore and let through.

To better guide the fine folks trying to help I suggest starting from ground
Zero and go from there. This is ground Zero.

By Brink:
Windows Genuine and Activation Issue Posting Instructions

Knowing what security programs you prefer would also be helpful.

Another helpful things would be this also by Brink.

System Info - See Your System Specs
My System SpecsSystem Spec
04 Sep 2013   #9

Windows 7 Home Premium
 
 

Kaspersky Anti-Virus 2013
How to configure settings in Kaspersky Anti-Virus 2013#

1.Open the main application window.
2.In the right upper corner of the window, click the Settings button.
3.In the left upper part of the Settings window, you can select: Advanced Settings
4.The Advanced Settings section includes the following: Threats and Exclusions

How to manage exclusion rules in Kaspersky Anti-Virus:
How to manage exclusion rules in Kaspersky Anti-Virus 2012?
My System SpecsSystem Spec
05 Sep 2013   #10

windows 7 Ultimate X86
 
 

Thank you cottonball. I got the answer.

Whenever I want to post a new thread on a forum, I almost do my complete effort to make it clear and obvious for readers who are trying to help me. But can't get how sometimes I should repeat what I have wanted from the thread again and again. some persons don't note to the main issue and just are following the margins.

Anyway, thank you all so much.
My System SpecsSystem Spec
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