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Windows 7: Can't make new connections to internet and programs can't update

08 Sep 2013   #11
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

It sounds like either winsock or TCP/Ip has been corrupted with the browser not responding etc.

The Op may want to run the IP reset file to fix these problems..




Attached Files
File Type: zip IPResetALL.zip (33.6 KB, 2 views)
My System SpecsSystem Spec
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08 Sep 2013   #12
ansley

Windows 7 Home Premium SP1 64bit
 
 

I'll try running Windows Defender Offline next.

HitmanPro will not run in normal Windows mode as it can't access the internet (part of my problem). I tried unchecking the 2 setup options which suggest the need for an internet connection and it still did not run.

I'm sure you know this, but I found MSE does not work in safe mode. So I attempted to run it in normal mode, but cancelled when it suggested I first need to uninstall my current antivirus (the free version of BitDefender). Is the recommendation that I should uninstall?
My System SpecsSystem Spec
08 Sep 2013   #13
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by ansley View Post
I'll try running Windows Defender Offline next.

HitmanPro will not run in normal Windows mode as it can't access the internet (part of my problem). I tried unchecking the 2 setup options which suggest the need for an internet connection and it still did not run.

I'm sure you know this, but I found MSE does not work in safe mode. So I attempted to run it in normal mode, but cancelled when it suggested I first need to uninstall my current antivirus (the free version of BitDefender). Is the recommendation that I should uninstall?
You should only have one antivirus installed, pick one and uninstall the other.

Have you tried the suggestion from chev65 above yet?
My System SpecsSystem Spec
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08 Sep 2013   #14
ansley

Windows 7 Home Premium SP1 64bit
 
 

Derekimo,

The reviews I've read suggest that the free version of BitDefender is better than most antivirus applications including MSE. However, I'm open to additional input. Are you guys suggesting I should use MSE instead?

I had overlooked the suggestion from chev65, but I've since run it. It ran very quickly, so I can't say exactly what it did except that it rebooted the system. I ran it a second time to try to catch what happened, but again it was too fast. Afterward, I attempted to run HitmanPro again and again it failed because of lack of internet connection.

I'm having difficulty getting Windows Defender Offline burned to a CD as I'm my clean system is running XP and I need Image Mastering API v2 and the online check for genuine Windows only gives the option to save instead of running it from the Windows site. <sigh>
My System SpecsSystem Spec
08 Sep 2013   #15
derekimo

Microsoft Community Contributor Award Recipient

 
 

If you want to keep BitDefender then you need to uninstall MSE, running two real time AV's is not a good idea, they end up fighting each other.

I can't comment on how chev65's suggestion is supposed to run.

Hold off on the Windows Defender right now, it will need an internet connection as well when it tries to update the definitions.
My System SpecsSystem Spec
08 Sep 2013   #16
ansley

Windows 7 Home Premium SP1 64bit
 
 

OK. I never installed MSE as I didn't want to have 2 AV's.

So I'm not sure what to try next.
My System SpecsSystem Spec
08 Sep 2013   #17
derekimo

Microsoft Community Contributor Award Recipient

 
 

I'll be honest, I don't either. I've requested some fresh eyes to look at this.
My System SpecsSystem Spec
08 Sep 2013   #18
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

I think everyone is correct with malware or some application causing the issue. Just a question, when running the OS in Safe Mode with Networking do you receive any connection issues or application instability?

Please follow this tutorial (OPTION ONE ONLY) - Safe Mode

Note   Note
Please replace all references of 'Safe Mode' with 'Safe Mode with Networking'


I'm no security expert and this may be one for the security people but any suspecting malware infection I personally always do a clean install. Just a personal note from me

Hope This Helps,
Josh
My System SpecsSystem Spec
09 Sep 2013   #19
ansley

Windows 7 Home Premium SP1 64bit
 
 

I booted in Safe Mode with Networking.

The Windows window that pops up explaining what safe mode is indicated that it was unable to access the internet.

However, I launched MalwareBytes and was able to get updates (an improvement). I ran another full scan which again turned up nothing.

I then reran HitmanPro. It turned up 7 "threats." They are:
C:\Users\Bob\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\42U3GZOH\SPSetup[1].exe which is marked as Malware and recommends Quarantine
C:\Program Files (x86)\Conduit\Community Alerts\Alert.dll which is marked as Conduit and recommends Ignore (what is a Conduit?)
C:\Program Files (x86)\Conduit\ marked as Conduit and Ignore
C:\Program Files (x86)\Conduit\Community Alerts\ marked as Conduit and Ignore
C:\Users\Bob\AppData\LocalLow\Conduit\ marked as Conduit and Ignore
C:\Users\Bob\AppData\Local\Conduit\ marked as Conduit and Ignore
and
HKU\S-1-5-21-2577831617-578804045-2162281527-1001\Software\AppDataLow\Software\Smartbar\ marked as Conduit and Ignore

Do I need to get rid of this SPSetup[1].exe? I can't tell from my searches that it's a problem.
What are these Conduits?
Should I quarantine these Conduits or ignore them?
My System SpecsSystem Spec
09 Sep 2013   #20
derekimo

Microsoft Community Contributor Award Recipient

 
 

I'm requesting this be moved to the security forum and let the experts there guide you.
My System SpecsSystem Spec
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 Can't make new connections to internet and programs can't update




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