Can't make new connections to internet and programs can't update

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  1. Posts : 20
    Windows 7 Home Premium SP1 64bit
       #1

    Can't make new connections to internet and programs can't update


    I installed Window 7 on a new system a little less than a month ago. Thursday afternoon, my wife tried opening a new tab in Firefox and was unable to connect to any sites in the new tab. Interestingly, she was able to see updates in her gmail account in one of the other tabs which she already had open. Additionally, I was able to access her system through my laptop in our home network. And I was able to successfully ping external IP addresses. However, MalwareBytes and other applications are not able to get out to download updates.

    While this began happening, Firefox and other applications began "Not Responding" frequently. When attempting to do almost anything, the application will freeze for at least a minute and then allow a few actions before freezing again.

    Kinda smells of a malware, but MalwareBytes can't detect it and it got past my antivirus and firewall.

    I'm using the free version of BitDefender as my antivirus and was using Comodo Firewall, but have since uninstalled it as I started having trouble getting my USB mouse to connect consistently after reboots right after I installed it (weeks ago). However, that probably has not resolved. I'll focus on this issue later as my most pressing issue is that there's an issue connecting to the internet and applications frequently "Not Responding."

    Please help as the system is basically useless at the moment.
      My Computer


  2. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #2

    Did you run MalWareBytes in Windows Safe Mode w/ a Full Scan ? Ususally it will find more malware than when run in Windows regular operating mode.
      My Computer


  3. Posts : 20
    Windows 7 Home Premium SP1 64bit
    Thread Starter
       #3

    I ran a Full Scan, but not in Safe Mode. I can kick that off now.

    Thanks for the quick response.
      My Computer


  4. Posts : 20
    Windows 7 Home Premium SP1 64bit
    Thread Starter
       #4

    Full Scan in Safe Mode detected nothing.
      My Computer


  5. Posts : 1,346
    Windows 7 Professional x64
       #5

    ansley said:
    I installed Window 7 on a new system a little less than a month ago. Thursday afternoon, my wife tried opening a new tab in Firefox and was unable to connect to any sites in the new tab. Interestingly, she was able to see updates in her gmail account in one of the other tabs which she already had open. Additionally, I was able to access her system through my laptop in our home network. And I was able to successfully ping external IP addresses. However, MalwareBytes and other applications are not able to get out to download updates.

    While this began happening, Firefox and other applications began "Not Responding" frequently. When attempting to do almost anything, the application will freeze for at least a minute and then allow a few actions before freezing again.

    Kinda smells of a malware, but MalwareBytes can't detect it and it got past my antivirus and firewall.

    I'm using the free version of BitDefender as my antivirus and was using Comodo Firewall, but have since uninstalled it as I started having trouble getting my USB mouse to connect consistently after reboots right after I installed it (weeks ago). However, that probably has not resolved. I'll focus on this issue later as my most pressing issue is that there's an issue connecting to the internet and applications frequently "Not Responding."

    Please help as the system is basically useless at the moment.
    Try "Hitman Pro" from the following site;

    http://www.surfright.nl/en/hitmanpro/

    The program is free to install and run a scan, but for removal of any infection you have to purchase the license.
      My Computer


  6. Posts : 20
    Windows 7 Home Premium SP1 64bit
    Thread Starter
       #6

    I ran HitmanPro in Safe Mode. It found 123 tracking cookies, but indicated no threats. I let it remove the cookies. Then after clicking Next a few times to get to the blue Results screen, I see it says 983 threats detected. I'm not sure how to interpret this.
      My Computer


  7. Posts : 13,576
    Windows 10 Pro x64
       #7

    I would recommend installing MSE and MBAM , run full scans, and delete anything found :)

    Microsoft Security Essentials - Microsoft Windows

    and you said you already have Malwarebytes.

    Windows Defender Offline is a good option also.

    http://windows.microsoft.com/en-us/w...fender-offline
      My Computer


  8. Posts : 1,346
    Windows 7 Professional x64
       #8

    ansley said:
    I ran HitmanPro in Safe Mode. It found 123 tracking cookies, but indicated no threats. I let it remove the cookies. Then after clicking Next a few times to get to the blue Results screen, I see it says 983 threats detected. I'm not sure how to interpret this.
    Hitman Pro has never detected a problem with the systems I use other than tracking cookies. So, I have never encountered the issue you describe. Can you run the program in a normal Windows environment; ie, not Safe Mode? If so, what are the results? Please post back a reply.
      My Computer


  9. Posts : 20
    Windows 7 Home Premium SP1 64bit
    Thread Starter
       #9

    I'll re-run HitmanPro in normal Windows environment and provide results.

    I'll also MSE in safe and normal modes.

    Regarding Windows Defender Offline, the system which is having issues is running Windows 7 64-bit while my laptop which I will use to create the disk is running Windows XP. I assume I'll want to download the 64-bit version, but would like to get confirmation that I won't be creating an issue using 32-bit XP to create the CD.
      My Computer


  10. Posts : 17,322
    Win 10 Pro x64
       #10

    ansley said:

    Regarding Windows Defender Offline, the system which is having issues is running Windows 7 64-bit while my laptop which I will use to create the disk is running Windows XP. I assume I'll want to download the 64-bit version, but would like to get confirmation that I won't be creating an issue using 32-bit XP to create the CD.
    From our tutorial,

    Windows Defender Offline

    Bootable media created on any version of Windows can be run on any other version of Windows. The only thing that needs to match is the architecture of Windows Defender Offline and the OS of the infected machine
      My Computer


 
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