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Windows 7: MSE error stops all downloading and cannot be turned off.

19 Sep 2013   #11
mgadams

Windows 7 Prof
 
 

TDSSKiller log file attached.

NOTE: I was able to download on this machine without an error this time.. Yay....




Attached Files
File Type: txt TDSSKiller.2.9.2.0_19.09.2013_10.20.35_log.txt (146.2 KB, 0 views)
My System SpecsSystem Spec
.
19 Sep 2013   #12
mgadams

Windows 7 Prof
 
 

Here is the TDSSKiller log file.
Nothing was found
My System SpecsSystem Spec
19 Sep 2013   #13
cottonball

Windows 7 Home Premium
 
 

Looking good!!

Let's do the following and see what it can repair...

Since the following steps involve editing the Registry, please create new restore point before proceeding.
System Restore Point - Create
Select: Option Two

Now, please download the ESET ServiceRepair tool:
http://kb.eset.com/library/ESET/KB%2...icesRepair.exe
(Direct link only available)
Save to the Desktop.
Double-click to run the downloaded file.

When the program runs, a prompt appears asking if you want to proceed.
Click: Yes
When the Services routine is Completed, you are asked to Reboot.
Click Yes to allow the reboot.

The tool creates a folder named CC Support on the Desktop.
Please provide the CC Support\Logs\SvcRepair.txt in your reply.


Now, run the Farbar Service Scanner once again.
Select all the options.
Press: Scan

Please provide the new FSS.txt in your reply.
My System SpecsSystem Spec
.

19 Sep 2013   #14
mgadams

Windows 7 Prof
 
 

Completed Per your instructions. files attached.


Attached Files
File Type: log SvcRepair.log (11.7 KB, 2 views)
File Type: txt FSS.txt (3.6 KB, 3 views)
My System SpecsSystem Spec
19 Sep 2013   #15
mgadams

Windows 7 Prof
 
 

Cottonball,
I see you are retired Air Force. Thank You for your service.. My Dad is also retired and worked in Computers in the service.
When I was young he used to take me to work and let me create the punchcards... Yes I know what they are. :-)
I was in 4 years myself and was discharged as disabled due to an injury. Minor really compared to some of our vets.
Anyhow thanks for your service and also thanks for all the help you provide here.
Tina
My System SpecsSystem Spec
20 Sep 2013   #16
cottonball

Windows 7 Home Premium
 
 

Quote:
...he used to take me to work and let me create the punchcards...

Got a good laugh out of that one. I remember those punchcards also, stacked on desks, tables, and all over the place!! That was back in the seventies, early eighties...



My pleasure to help.


Have not forgotten you. Need to get a hold of some Registry keys, and post them for you to use.

The ESET ServicesRepair did a good job, and now there are only 2 Registry keys in need of attention, and another entry that will not be difficult to take care of.

Will get back to you later today, probably this evening. Overloaded with trivia today!!

Thanks for your patience.
My System SpecsSystem Spec
20 Sep 2013   #17
cottonball

Windows 7 Home Premium
 
 

Let's roll...

Please download the following files and save them to your Desktop:
(Direct links only available)

PolicyAgent:
http://download.bleepingcomputer.com...olicyAgent.reg

RemoteAccess:
http://download.bleepingcomputer.com...moteAccess.reg

Now double-click on the PolicyAgent.reg file.
A prompt appears asking if you want to merge the information contained in the file into the Registry.
Confirm the prompt to merge to your Registry.
Click: OK

Next, double-click on the RemoteAccess.reg file.
Also confirm the prompt to merge to your Registry.
Click: OK

Last, let's merge a missing Action Center key into the Registry:

Please open Notepad by pressing the Windows key and the R key at the same time.
In the Open area, type: notepad
Copy and paste all the text inside the code box below to Notepad:

Code:
Windows Registry Editor Version 5.00
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A}]
"AutoStart"=""
In Notepad, go to File > Save As
Save the file to: Desktop
Save the file as: fixac.reg
Save type as needs set to: All files

On the Desktop, double-click: fixac.reg
Confirm the prompt to merge to your Registry.
Click: OK

Restart the computer.

On the Desktop, right-click fixac.reg, and select: Delete
Do the same for PolicyAgent.reg and the RemoteAccess.reg

Also empty the Recycle Bin.

Now, once again press the Windows key and the R key at the same time.
In the Open area, type: services.msc

In the Services console, make sure Security Center is there, and:
Startup Type is set to: Automatic (Delayed Start)
Service Status is set to: Started

When done, please run the Farbar Service Scanner once again, and post its FSS.txt report.
My System SpecsSystem Spec
23 Sep 2013   #18
mgadams

Windows 7 Prof
 
 

OK all done. Here is the file.


Attached Files
File Type: txt FSS.txt (2.7 KB, 1 views)
My System SpecsSystem Spec
23 Sep 2013   #19
cottonball

Windows 7 Home Premium
 
 

The FSS report looks good.

In your initial post you mentioned:

Quote:
I am not able to access MSE in any way. The icon looks like a sheet of paper. I tried deleting through control panel programs and features but get an error
"You do not have sufficient access to uninstall Microsoft security essentials. Please contact your system administrator."

I am the administrator on this computer the only other user is guest.
Quote:
Also, I cannot download any software or pdf files. When I try, it deletes the file telling me Failed, Virus scan failed.
Do these issues still happen?
My System SpecsSystem Spec
24 Sep 2013   #20
mgadams

Windows 7 Prof
 
 

All these issues are now resolved. Thank you.
One additional question. In the MSE History are two quarantined items.
Can I just select remove all?
The virus it identifies is Sirefef!cfg

Thanks again for all your help. You are amazing..
Tina
My System SpecsSystem Spec
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 MSE error stops all downloading and cannot be turned off.




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