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Windows 7: MSE error stops all downloading and cannot be turned off.

24 Sep 2013   #21
cottonball

Windows 7 Home Premium
 
 

Quote:
Can I just select remove all?
Yes, that is OK.

Earlier, when looking at reports, saw a group of toolbars and other 'stuff' that you should get rid of.

If you have the time, would suggest running the following programs, as well as checking your current security status:

Download the Temporary File Cleaner (TFC)
http://oldtimer.geekstogo.com/TFC.exe
Save to your Desktop.
  • Save any work in progress!! TFC closes open applications and removes unsaved work!!
  • Close all windows.
  • Right-click TFC.exe and select: Run as Administrator
  • If prompted, click Yes to reboot.
Next, download AdwCleaner:

http://www.bleepingcomputer.com/download/adwcleaner/
  • Save the program to the Desktop
  • Close all open programs and internet browsers.
  • Right-click on adwcleaner.exe and select: Run As Administrator
  • At the program console, click on: Delete
  • When the program is done, the computer is rebooted automatically, and a text file opens after the restart.
Please post the AdwCleaner report in your reply.


Also use the Junkware Removal Tool Download
Save to the Desktop.

Make sure you temporarily disable your AntiVirus, Firewall, and any other AntiSpyware applications.
These programs may interfere with the running of JRT.
Info: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides

Right-click JRT.exe and select: Run as Administrator

The tool opens and starts scanning the system. Please be patient as this can take a while...

When done, a report, JRT.txt is saved on the Desktop.

Please post the contents of JRT.txt in your reply.


Last, letís check your Security status with the following...

Download Security Check:
http://screen317.spywareinfoforum.org/
Save to your Desktop.

Double-click SecurityCheck.exe
Follow the onscreen instructions inside the black box.

When done, a Notepad report opens automatically, called: checkup.txt

Please post the checkup.txt in your reply.

(Please do not take any corrective actions!)


My System SpecsSystem Spec
.
26 Sep 2013   #22
mgadams

Windows 7 Prof
 
 

I have run TFC and was not required to reboot.
I downloaded adwcleaner and ran scan. There is no delete option and computer did not automatically reboot after the scan. There is a clean option but I have not run it yet. Text file is attached.
I am waiting for your response before proceeding to the next step.


Attached Files
File Type: txt AdwCleaner[R0].txt (2.9 KB, 0 views)
My System SpecsSystem Spec
26 Sep 2013   #23
cottonball

Windows 7 Home Premium
 
 

Quote:
There is a clean option...
Program got updated and has a new button: Clean

Clean is what you want.
My System SpecsSystem Spec
.

26 Sep 2013   #24
mgadams

Windows 7 Prof
 
 

The adw cleaner and jrt txt files are attached. I tried to run security check but received this error
" UNSUPPORTED OPERATING SYSTEM! ABORTED!"


Attached Files
File Type: txt AdwCleaner[S0].txt (3.1 KB, 0 views)
File Type: txt JRT.txt (1.1 KB, 0 views)
My System SpecsSystem Spec
26 Sep 2013   #25
cottonball

Windows 7 Home Premium
 
 

Try running Security Check in Safe Mode.
My System SpecsSystem Spec
Reply

 MSE error stops all downloading and cannot be turned off.




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