Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: forgotten password

26 Sep 2013   #1

Windows 7 Professional / Windows 8 Pro
forgotten password

Hi all,

i have a friend who has passed me her acer laptop 5742Z-P614G25Mnkk. she states that she logged into her computer the other day no issues but when logging in today the password is rejected.

I asked her if she had created a password reset USB or disk... the answer no.

I was going to just complete a fresh re-install of windows setting the laptop up to boot to disk and installing form there.

however, when i select F2 to enter the bios it asks for the current password.

also when i boot into recovery mode it asks for the account password.

sooo... here i am. i'm stuck.

any suggestions?? has anyone ever heard of windows 7 resetting its password?

My System SpecsSystem Spec

27 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64

My System SpecsSystem Spec
28 Sep 2013   #3

Windows 7 Professional / Windows 8 Pro

yes i cannot access WRE...

problem solved. upon receiving the laptop and booting up the actual error turned out to be a failed user profile which was blocking the user from logging into the laptop.

set the bios (entering the password which worked) to boot from DVD/CD and completed a fresh re-install of windows 7. thank you for you comments.
My System SpecsSystem Spec


 forgotten password

Thread Tools

Similar help and support threads for2: forgotten password
Thread Forum
Solved Forgotten Router Password Network & Sharing
Solved Forgotten administrator password General Discussion
forgotten password General Discussion
Solved Forgotten password help... General Discussion
Solved Forgotten Password Workaround? General Discussion
Forgotten password. General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:00 PM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33