screen resizes after waking from sleep

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  1. Posts : 8
    Windows 7 Home Premium 64 bit
       #1

    screen resizes after waking from sleep


    HP Pavillion dv6-6033cl Entertainment Notebook PC

    After waking from sleep, the screen is first box-like, then after a moment or two, bounces back to fill the laptop screen. This started a couple of weeks ago. There has been no new software installed, no new downloads; Windows updates automatically as well as McAfee. McAfee reported a Trojan just prior to this happening but removed it.

    This does not happen when I start up the computer.

    What I have already tried:

    System Restore to the time before this happened
    Safe Mode and re-boot (can't test in Safe Mode because computer doesn't sleep in Safe Mode)
    Selective Start Up
    Malwarebytes scan
    Windows Defender Offline scan
    Checked that the monitor is detected
    Graphics driver uninstalled and re-installed (it is the latest driver)
    HP Utility Tools and diagnostic tests
    BIOS and chipset driver updated
    Disabled the graphics driver but in lower resolution the computer doesn't go to Sleep
    Uninstalled McAfee (problem persisted and I re-installed it)

    This is not a major problem but I would appreciate any help you can offer.
    Last edited by fireflymd; 08 Oct 2013 at 21:08.
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2
      My Computer


  3. Posts : 2,167
    Windows 7 Home Premium 64-bit
       #3

    Always, first remove the infection before using System Restore. Otherwise, you risk spreading the infection into the restore files.

    Since you already did this, I would delete all restore points, turn off and turn on System Restore.

    Your might also have a Moderator move your post to our System Security Forum.

    Once there our specialist can have you download the necessary scans tools and you can post the log results from those tools for analysis.

    They will then assist you in using the proper tools to remove your specific infection.

    John
    Last edited by AmericanPharaoh; 08 Oct 2013 at 01:27.
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    Well I agree to a point John and no offence but I didn't see any reference to doing the scans I asked for as the OP has only down those two and myself I do not like McAfee at all I think it is a piece of rubbish.

    There are other things to scan with as I am sure you are aware and personally I would get rid of the McAfee get a decent security suite - there are plenty as you also probably already know and other scanning apps one can use if the OP wants to checkout with some he should try here.
    The Best Free Security Software for PC and on to this Probably the Best Free Security List in the World

    As for being security issue the problem is primarily a graphics one mate, and we should try and sort his problem out there first.
      My Computer


  5. Posts : 2,167
    Windows 7 Home Premium 64-bit
       #5

    I did forgot to mention earlier I do support the fixes Icit2lol suggested.

    No harm in trying those first before moving to the next steps.

    OP maybe using McAfee because it comes free with their ISP service.

    I use Norton 360, because it's free with Comcast.

    Comcast used to supply McAfee but switched to Norton a couple of years ago.

    John
      My Computer


  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #6

    Good that we are rowing thew same boat John now I am hoping the OP will respond soon as that SAS is very good at tracking stuff and trojans the ADW finding rubbish in the registry.

    Now to add to that list Firefly go here Free Malware Removal Tools

    scroll down to the TDSS Killer and run it.
      My Computer


  7. Posts : 8
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    Okay, I downloaded and ran all of the scans suggested by ICit2lol, and cookies and spyware have been removed; yes, I had already uninstalled and reinstalled the graphics driver--it was the most up to date one.
    Last edited by Brink; 09 Oct 2013 at 13:06. Reason: let's stay in the same original thread
      My Computer


  8. Posts : 2,167
    Windows 7 Home Premium 64-bit
       #8

    After running all the scans ICit2lol suggested, and reinstalling the graphics driver.

    How is you system running now? Any changes?

    Are you still experiencing display issues after sleep?

    John
      My Computer


  9. Posts : 8
    Windows 7 Home Premium 64 bit
    Thread Starter
       #9

    I'm not sure why my post was moderated. No, there has been no change. Still having the same problem.
      My Computer


  10. Posts : 17,322
    Win 10 Pro x64
       #10

    fireflymd said:
    I'm not sure why my post was moderated.
    Separate threads lead to confusion, you'll notice this was moved to security.

    It is preferred to request the thread be moved when in the wrong location, that can be done using the report button.
      My Computer


 
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