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Windows 7: screen resizes after waking from sleep


07 Oct 2013   #1

Windows 7 Home Premium 64 bit
 
 
screen resizes after waking from sleep

HP Pavillion dv6-6033cl Entertainment Notebook PC

After waking from sleep, the screen is first box-like, then after a moment or two, bounces back to fill the laptop screen. This started a couple of weeks ago. There has been no new software installed, no new downloads; Windows updates automatically as well as McAfee. McAfee reported a Trojan just prior to this happening but removed it.

This does not happen when I start up the computer.

What I have already tried:

System Restore to the time before this happened
Safe Mode and re-boot (can't test in Safe Mode because computer doesn't sleep in Safe Mode)
Selective Start Up
Malwarebytes scan
Windows Defender Offline scan
Checked that the monitor is detected
Graphics driver uninstalled and re-installed (it is the latest driver)
HP Utility Tools and diagnostic tests
BIOS and chipset driver updated
Disabled the graphics driver but in lower resolution the computer doesn't go to Sleep
Uninstalled McAfee (problem persisted and I re-installed it)

This is not a major problem but I would appreciate any help you can offer.

My System SpecsSystem Spec
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08 Oct 2013   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

My System SpecsSystem Spec
08 Oct 2013   #3

Windows 7 Home Premium 64-bit
 
 

Always, first remove the infection before using System Restore. Otherwise, you risk spreading the infection into the restore files.

Since you already did this, I would delete all restore points, turn off and turn on System Restore.

Your might also have a Moderator move your post to our System Security Forum.

Once there our specialist can have you download the necessary scans tools and you can post the log results from those tools for analysis.

They will then assist you in using the proper tools to remove your specific infection.

John
My System SpecsSystem Spec
.


08 Oct 2013   #4

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Well I agree to a point John and no offence but I didn't see any reference to doing the scans I asked for as the OP has only down those two and myself I do not like McAfee at all I think it is a piece of rubbish.

There are other things to scan with as I am sure you are aware and personally I would get rid of the McAfee get a decent security suite - there are plenty as you also probably already know and other scanning apps one can use if the OP wants to checkout with some he should try here.
The Best Free Security Software for PC and on to this Probably the Best Free Security List in the World

As for being security issue the problem is primarily a graphics one mate, and we should try and sort his problem out there first.
My System SpecsSystem Spec
08 Oct 2013   #5

Windows 7 Home Premium 64-bit
 
 

I did forgot to mention earlier I do support the fixes Icit2lol suggested.

No harm in trying those first before moving to the next steps.

OP maybe using McAfee because it comes free with their ISP service.

I use Norton 360, because it's free with Comcast.

Comcast used to supply McAfee but switched to Norton a couple of years ago.

John
My System SpecsSystem Spec
08 Oct 2013   #6

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Good that we are rowing thew same boat John now I am hoping the OP will respond soon as that SAS is very good at tracking stuff and trojans the ADW finding rubbish in the registry.

Now to add to that list Firefly go here Free Malware Removal Tools

scroll down to the TDSS Killer and run it.
My System SpecsSystem Spec
09 Oct 2013   #7

Windows 7 Home Premium 64 bit
 
 

Okay, I downloaded and ran all of the scans suggested by ICit2lol, and cookies and spyware have been removed; yes, I had already uninstalled and reinstalled the graphics driver--it was the most up to date one.
My System SpecsSystem Spec
09 Oct 2013   #8

Windows 7 Home Premium 64-bit
 
 

After running all the scans ICit2lol suggested, and reinstalling the graphics driver.

How is you system running now? Any changes?

Are you still experiencing display issues after sleep?

John
My System SpecsSystem Spec
09 Oct 2013   #9

Windows 7 Home Premium 64 bit
 
 

I'm not sure why my post was moderated. No, there has been no change. Still having the same problem.
My System SpecsSystem Spec
09 Oct 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Quote   Quote: Originally Posted by fireflymd View Post
I'm not sure why my post was moderated.
Separate threads lead to confusion, you'll notice this was moved to security.

It is preferred to request the thread be moved when in the wrong location, that can be done using the report button.
My System SpecsSystem Spec
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