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Windows 7: Malware infection; unable to download

09 Oct 2013   #1
Natzjay

Windows 7
 
 
Malware infection; unable to download

Hi,

Thanks in advance for your help. You are a blessing

I was prompted with an Adobe update and after installing it I couldn't download or save anything from Google chrome. I was unable to access google services like gmail as it said something about insecure data.

I didn't have a virus guard at that time (I deserve all the viruses in the world ) and I installed kaspersky and scanned the system and deleted/disinfected few items and then I was able to access google services. Assuming that it was something wrong with google I uninstalled chrome and also installed safari using IE. But the problem of not being able to download anything prevails and it has affected all other browsers as well.

I scanned and disinfected system with malware bytes and spybot search and destroy but no joy still can't download anything.

Your insight and help would be much appreciated.


My System SpecsSystem Spec
09 Oct 2013   #2
Natzjay

Windows 7
 
 

I came across several malware names like Trojan. Downloade. Win 32. Genome. Fbpf / getbooks. Exe and many win32 malwares and adwares
My System SpecsSystem Spec
09 Oct 2013   #3
CBlunt

Windows 8 64bit
 
 

Try a system restore back before you installed the Adobe Update.
My System SpecsSystem Spec
09 Oct 2013   #4
Natzjay

Windows 7
 
 

Thanks . I'm kinda saving that as a last resort. Could you tell me the steps to do that?
My System SpecsSystem Spec
09 Oct 2013   #5
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Read the Tutorial System Restore
My System SpecsSystem Spec
10 Oct 2013   #6
Natzjay

Windows 7
 
 

I was able to solve the problem with the steps mentioned here.

http://malwaretips.com/blogs/remove-zeroaccess-rootkit/

Thanks
My System SpecsSystem Spec
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 Malware infection; unable to download




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