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Windows 7: Need help uninstalling Mcafee

12 Oct 2013   #11
derekimo

Microsoft Community Contributor Award Recipient

 
 

I guess you want to wait for Jacee or cottonball or one of the other security experts. Hopefully it doesn't turn out to be a pain.


My System SpecsSystem Spec
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12 Oct 2013   #12
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Thanks Derek
I know I can get too long winded in my posts, so I tried to keep my OP problem description "short and sweet"
I'll take any advice to get the PC issue fixed.
I'm no guru, and certainly not when it comes to PC security...
My System SpecsSystem Spec
12 Oct 2013   #13
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome David, they aren't too long at all.

I'm sure others will chime in when they see it.

I'm guessing you haven't tried the safe mode option yet to stop the processes?
My System SpecsSystem Spec
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12 Oct 2013   #14
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote   Quote: Originally Posted by derekimo View Post
I'm guessing you haven't tried the safe mode option yet to stop the processes?
Correct, I don't expect I'll be able to see this PC again before Monday (10-14-2013), at the earliest.

I'm just trying to figure out what I should do before I connect, and try to fix issues that are beyond my limited knowledge and experience.
My System SpecsSystem Spec
12 Oct 2013   #15
derekimo

Microsoft Community Contributor Award Recipient

 
 

You got a couple days to work up a game plan then. You'll get some good suggestions over the weekend.
My System SpecsSystem Spec
12 Oct 2013   #16
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Yea, thanks

As this is my thread, maybe it's ok if I sidetrack it for a problem I often face trying to help people remotely.
I'm mid 60s, and many people I help are 60-90 years old.
I'm a "geek" but folks I help are not "technically inclined".

People I help do not have an external/internal HD where backup images of "C" can be created.
So I'm often stuck, wondering if I should "make this change", before creating a reliable backup, that I can't create.

Is it possible/practical for me to somehow create a backup image of their PC while I am connected remotely (using Teamviewer).

I'm willing to create the backup image on a local HD on my PC if that is possible.
I don't know if it's possible/practical/safe to do this using Teamviewer...
If creating a backup image "in the cloud" is a better solution, I can look into that.
My System SpecsSystem Spec
12 Oct 2013   #17
marsmimar

Microsoft Community Contributor Award Recipient

 
 

David, my apologies for jumping in. Did I understand correctly that you'll have physical access to the machine on Monday (10/14)? If so, do you have an external USB hard drive available? Use the native Windows 7 backup/imaging tool to create a backup along with the companion system repair disk (just in case. ) Once the machine is backed up you should feel a lot more comfortable with the McAfee uninstall. I've used the McAfee removal tool before with no adverse affects. But after using it I also went into the registry and did a general search for McAfee. I wound up deleting about another half-dozen references from the registry.

Again, my apologies for jumping in and especially if I misunderstood anything.
My System SpecsSystem Spec
12 Oct 2013   #18
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Thanks Lee.
Don't apologize - I appreciate any and all help!
I won't have hands on access to the PC, I only have remote access via Teamviewer.
The PC owner does not have an external USB HD, or any HD other than the one in the Laptop with the OS.
And the HD has only 1 partition.
Maybe I'll try and talk this person into buying an external HD before I work on this.
That, or just backup her User data to the cloud somewhere.
That way if there are issues, I can at least do a factory recovery and get the User data back.
Thanks again for the help!
David
My System SpecsSystem Spec
12 Oct 2013   #19
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I am sure Jacee has a reason to advise that all McAfee processes should be stopped before applying the MCPR tool. But I have removed McAfee with MPCR from several systems without first stopping those processes and it always worked perfectly.
My System SpecsSystem Spec
12 Oct 2013   #20
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

In some cases, McAfee is hard to get rid of ... that's why I said to stop all it's processes, then run the tool. There may be a program that's running to keep it as the default anti-virus.

Download DDS from one of these links:
DDS.com
DDS.pif
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment.
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 Need help uninstalling Mcafee




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