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Boot sector Virus removal: CIDOX
I'm helping a friend who is having a problem removing a boot virus on her Windows 7 system. She bought Norton360, installed it and worked with their support team to remove this virus. They found and removed other viruses, but they were unable to remove this particular virus. She utilizes my network to access the Internet and my ISP indicated that they were receiving spam generating traffic from my network. Here's the message they sent me:
This malicious traffic has been determined to be an instance of the "Zero Access" rootkit (also known as "Sireref").
Norton gives an indication on her computer that she has a boot trojan with the name: CIDOX.
Does anyone have a suggestion on how to clean her computer completely and removal all instances of virus and malware? She does have a Recovery set of disks that she created when she first activated her computer.
Thanks for any help that you can give.