Let's do some checking...
Please press the Windows
key and the R
key at the same time for the Run prompt to appear.
In the Run prompt, type the following in the Open area, and press Enter: cmd
When the Command Prompt
opens, copy/paste (with the mouse) the following, and press: Enter
attrib -h -s -r /s /d E:\RECYCLER
Next, please run Malwarebytes Anti-Malware
Download: Malwarebytes Anti-Malware Download
Save to the Desktop
Double-click the downloaded MBAM
file to run it.
When the installation begins, follow the prompts in the setup process.
Do not make any changes to default settings and when the program has finished installing, make sure only the following options are checked
>Update Malwarebytes’ Anti-Malware
>Launch Malwarebytes’ Anti-Malware Uncheck
>Enable free trial of Malwarebytes Anti-Malware PRO
Click on the Finish
If an update is found, the program automatically updates itself.
At the program console, on the Scanner tab, and select: Perform Full Scan
When the Select the Drives to scan prompt appears, make sure all
drives (except: CD-Rom/DVD) are selected.
Next, click on the Scan
When the Malwarebytes scan is completed, click on: Show Results
When presented with a screen showing the malware detected, make sure everything is Checked
, and click on: Remove Selected
When removal is completed, a report opens in Notepad.
Please copy/paste the entire contents of the MBAM report
in your reply.
Note: If MBAM encounters a file that is difficult to remove, you are asked to reboot the computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) prevents MBAM from removing all the malware.